Tom Tran
Summary
I am a team leader, who can encourage and inspire by example. I am happy to share my extensive knowledge and experience to help mature an environment. I am a vibrant positive personality with excellent people management skills, who can add enthusiasm to an environment, while also demonstrating a hard-working disciplined approach leading by example. I am skilled at identifying or anticipating problems and providing solutions. I excel through mentoring, training and empowering team to excel in performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program and Project Manager
Department for Environment and Water
07.2024 - 08.2025
- Management of a large Program of work with multiple projects. Senior Program and Project Manager on large enterprise projects including:
- Point of Sale replacement preparation of artefacts for a market approach.
- IBM Cognos upgrade business case and preparation of artefacts for a market approach.
- Enterprise Booking system replacement evaluation post market approach.
- Payment gateway migration from CBA B-Point to ANZ CyberSource.
- Masterpiece Financial System hardware upgrade of unsupported environments to the current supported operating system and database versions.
- Terminal emulator replacement of Genterm with Mocha across multiple departments.
- Development of project schedules, costings and resourcing determination.
- Senior leader who manages large project teams, working with technical Infrastructure, Data Analytics Management and Applications teams.
- Approved Business case for IBM Cognos in preparation for a market approach.
- Successfully upgraded the Masterpiece QA environment to a current supported operating system and database.
- IBM Cognos Analytics Upgrade.
- H&L to RetailTouch POS Upgrade.
- Successfully led discussions with multiple vendors to confirm requirements and pricing.
- Coordinated staff and managed deployment tasks across multiple agencies.
- Successfully managed technical discussions with Applications, Infrastructure, Data Analytics teams.
- Managed weekly ICT Finance Program reviews with key stakeholders.
- Excellent feedback from Steering Committee and Director for successful delivery of multiple projects.
Project Manager
Department for Child Protection SA
07.2023 - 05.2024
- Performed CRM market research for Sales force and Appian CRM products.
- Used Agile Scrum to managed projects in DevOps in fortnightly sprints.
- Led and managed multiple large across government and across department projects, including consultation with Education, SA Health, SAPOL and DPC.
- Coordinated internal and external resources and engagement to deliver project scope within schedule and budget.
- Led projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Worked with Technical and Change Management staff to plan and deliver the project.
- Successfully implemented an ITSM solution for all DCP in 4 months.
- Successfully managed engagement with multiple SA Government departments including SAPOL, Education, SA Health and DPC for an e-CARL cloud solution that is integrated across government.
- Successfully managed engagements with external vendors Microsoft for e-CARL Azure cloud functions and Process Panda for ITSM.
- Initiated market research discussions for a CRM/Platform solution. Initial discussion held with Salesforce and Appian.
Project Manager
SA Health
10.2022 - 07.2023
- Performed detailed analysis on ESMI (Enterprise State Medical Imaging) software and integration for cloud migration option recommendations.
- Developed and managed project plans in Microsoft Project with baselining weekly reporting.
- Managed multiple projects across programs and teams with various vendors such as NEC, Vocus, Adam Internet, Insync Solutions, DXC and Philips.
- Led server migrations from on premise to Azure cloud solutions.
- Led project to setup internet connectivity from on premise to the Azure cloud gateway to determine, select, and establish working agreements with NEC, Vocus and Adam Internet.
- Successfully upgraded Microsoft Forefront Identity Manager (FIM) from on premise to a supported Microsoft Identity Manager (MIM) solution in Azure integrated to SA Pathology EPLIS software application including database migration.
- Successfully completed design and procurement phases to set up a 20 Gb/s internet connectivity cloud gateway project to enable applications to be migrated and supported in the cloud.
Project Manager
Department of the Premier and Cabinet
07.2020 - 09.2022
- Used Agile Scrum to managed projects in DevOps in fortnightly sprints.
- Developed and managed project plans in DevOps for Application and Infrastructure projects.
- Managed multiple programs of work and staff across agencies and different vendors.
- Led Project Management for an application development of a Web application front end and SharePoint workflow reporting CRM (Customer Relationship Management) solution.
- Led server migrations from on premise to Azure cloud solutions.
- Led interfacing of third-party vendor SmartyGrants application to send invoices to Accounts Payable for Basware and update status from Masterpiece feeder files.
- Developed project reports for Project Steering Committees.
- Successfully upgraded SAP Business Objects from version 3.1 to version 4.3 working collaboratively between ICT and Shared Services SA.
- Successfully migrated servers from on premise to Azure cloud solutions including application and SQL databases servers.
- Successfully automated emailing of invoices from a 3rd party vendor system SmartyGrants to Accounts Payable.
- Successfully managed development of a web front end software solution providing client relationship management functionality.
Project Manager
Department for Education
05.2016 - 06.2020
- Performed Market research of Sales Force CRM solution.
- Project Manager and Senior Systems Business Analyst for International Student Management System (iSMS) solution. Developed procurement documents, updated contracts.
- Determined migration strategy to migrate from the exiting Education Management System to a new solution.
- Led and managed daily delivery of the ICT project program for the upgrade of the iSMS solution, including systems analysis, application design, development, and testing.
- Led and managed daily internal ICT support for the iSMS and supporting hardware and software, including troubleshooting and analysis of system related issues.
- Key stake holder management with vendor and internal leaders.
- Led the development of the iSMS software to meet the educational and supporting requirements for students, their families, and the supporting requirements by the education department.
- Negotiated improved transparent reporting from the vendor to allow more visibility of project progress.
- Negotiated more accountability from the vendor and visibility for testing of upgrades and development via an improved issues log recording and reporting process.
- Built confidence from internal teams by involving leads in project development, testing and review process with an inclusive communication style.
Project Manager
Department of the Premier and Cabinet
01.2014 - 04.2016
- End to end project management.
- Key stake holder management
- Facilitation of workshops to determine project scope and requirements
- Project initiation and cost estimation
- Proof of concept piloting, surveying, solution design and documentation
- Development and Assessment of RFIs, RFQs and RFPs for price negotiations, reviews, and recommendations.
- Development of Procurement and Acquisition Plans, Communication Plans
- Development of Test Plans and Implementation Plans
- Post implementation support design and documentation
- Successful and smooth delivery of payroll data migration project
- Successful delivery of Security File transfer solution for payroll and other agencies.
- Successful delivery of Security Self Service Password Portal solution for all Shared Services SA
Senior Technical Business Systems Analyst/Project Manager
Department for Education - TAFE SA
03.2013 - 12.2013
- Development of business requirements with business, educational, financial, and technical stakeholders
- Development of business requirements for Share Point dashboard reports
- Solution design for Academic and Corporate Finance systems to meet Business Requirements
- Gap analysis, business process re-engineering and business process mapping of workflow
- Delivered system solutions designed to support a new finance Chart of Accounts
- Designed reporting solutions to maximise business continuity, with low risk and at low cost
- Designed system solutions to support a merger of multiple organisations into one organisation
Technical Business Systems Analyst/Project Manager
SA Health PMO
05.2011 - 01.2013
- Development of business requirements with business, clinical and technical stakeholders
- Vendor Management - contract and pricing negotiations, reviews, and recommendations
- Key Stake Holder Management
- Business Case development
- Gap analysis, business process re-engineering and business process mapping of workflow
- Delivery of Business requirements signed off by the business and technical teams
- Delivery of a successful business case
Senior Business Systems Analyst
SA Pathology/IMVS – SA Health
01.2009 - 01.2011
- IT Management Team member
- Staff recruitment and Job and Person Specification development
- Vendor Management - contract and pricing negotiations, reviews, and recommendations
- Key Stake Holder Management
- Client Liaison Manager/Service Delivery escalation point
- Project Manager on multiple large projects
- Business Case development
- IT tender panel representative (including chairing, preparation, and scoring)
- Gap analysis, business process re-engineering and business process mapping of workflow
- Concurrently managed multiple end-to-end project rollouts, including research and implementation of Commercial Off the Shelf IT solutions to meet business requirements
- Managed projects incorporating large and complex technical environment with Client Server Architecture, including initial project scoping, analysis, and start-up experience on large scale projects as well as solution design in consultation with Infrastructure and Applications staff
- Performed gap analysis, business process re-engineering and process mapping to document support processes to support service delivery
Education
Bachelor - Computer Systems Engineering (IT)
University of South Australia
Bachelor - Management and Marketing
University of South Australia
Skills
- Waterfall and Agile frameworks - 5
- Experience managing large corporate projects - 5
- Knowledge of interfacing and integrating systems - 5
- Experience using MS project and DevOps tools - 5
- Knowledge of testing processes - 5
- Ability to manage programs and concurrent projects - 5
- Knowledge of requirements gathering and traceability - 5
- Excellent Stakeholder engagement and People Management skills - 5
- Knowledge of RFP/RT/RFQ/ITS
- Experience with technical migration of systems
Certification
- PRINCE2 Practitioner Certificate in Project Management
- PRINCE2 Foundation Certificate in Project Management
- Determine Project Scope
- Requirements Determination Process
- SDLC (Software Development Life Cycle)
- Introduction to HR for Managers
- Performance Review & Development
- Introduction to Recruitment & Selection
- Classification & Reclassification Process
- How to Develop a Job and Person Specification
- Managing Poor Performance
- Key Stake Holder Relationship Management
RELEVANT INDUSTRY EXPOSURE
- ICT - EDS/HP, Holden
- Government - SA Pathology, SA Health, TAFE SA, DPC, Department of Education, DCP, DEW
- I have extensive experience working on large SA Government corporate projects from end to end. From initial project concept, business case development, requirements determination, to market approach, vendor evaluation, solution selection, design, testing and implementation.
- I have successfully delivered projects involving Azure cloud server solutions, migration of on-premise solutions to the cloud, including interfacing cloud and on-premise legacy solutions.
- I have successfully delivered an SAP Business Objects project upgrade working with ICT and Shared Services SA migrating to the cloud.
- I have led a project to setup internet connectivity from on premise to the Azure cloud gateway to determine, select, and establish working agreements with NEC, Vocus and Adam Internet.
- I have led and managed large-scaled projects where I have been responsible for managing end to end software development, key stake holder relationships, project feasibility, RFIs/RFPs and RFQs.
- I have 25 years experience in IT, 17 years experience in SA Government for DPC, Shared Services SA, SA Health, Education, DCP, DEW and 8 years experience as a regional lead with EDS/HP.
- I have successfully delivered multiple application development projects. Including planning, analysis, design, development, testing, implementation, and support. My application development background has provided me with an excellent understanding of requirements from a customers and developers perspective. I have the advantage of understanding how business requirements should be translated to technical requirement, the complexity of these to deliver and time required to develop them. As a PM I can guide my team to troubleshoot issues guide to make sure testing is comprehensive.
- I have successfully delivered projects using Agile methodology as a Scrum Master.
- I have successfully delivered projects using Waterfall methodology.
- As a Project Manager/Senior Business Systems Analyst, I have successfully bridged the gap between the business and IT and acted as the liaison to analyse, communicate, and validate requirements for new IT solutions, tenders and changes to business processes, policies, and IT systems.
- As a Project Manager, I encourage my team with a high intensity to successfully deliver quality projects on time and within budget. I have successfully managed multiple large projects from end to end.
- I have proven experience in gathering requirements, workshop facilitation, systems research, process mapping, and working with technical staff to design client/server architecture solutions.
Timeline
Program and Project Manager
Department for Environment and Water
07.2024 - 08.2025
Project Manager
Department for Child Protection SA
07.2023 - 05.2024
Project Manager
SA Health
10.2022 - 07.2023
Project Manager
Department of the Premier and Cabinet
07.2020 - 09.2022
Project Manager
Department for Education
05.2016 - 06.2020
Project Manager
Department of the Premier and Cabinet
01.2014 - 04.2016
Senior Technical Business Systems Analyst/Project Manager
Department for Education - TAFE SA
03.2013 - 12.2013
Technical Business Systems Analyst/Project Manager
SA Health PMO
05.2011 - 01.2013
Senior Business Systems Analyst
SA Pathology/IMVS – SA Health
01.2009 - 01.2011
Bachelor - Management and Marketing
University of South Australia
Bachelor - Computer Systems Engineering (IT)
University of South Australia
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