Tomas Hermez
West Hoxton
Summary
Equipped with strong Problem-solving abilities, eagerness to learn, And excellent communication skills. Poised to contribute to team success And achieve positive results. Ready to tackle new challenges And advance organizational objectives with dedication and enthusiasm. an ex professional footballer needing a chance to impress whoever offers an opportunity. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
YD
08.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Dealing with 30-100 customers at any given shift.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Voice Picking - Customer Service
Bevchain
01.2024 - 09.2024
- Voice picking cartons and boxes of alcohol making sure the stack is by industry standards making sure I work smart and fast to ensure everything is safely transported to the customers
- Driving around electric jacks using QRF scanners and being able to voice pick at a rate of 160 boxes per hour
- Worked effectively in fast-paced environments. Working effectively and concise to achieve a very productive shift and do my personal best at every situation that arises
- Working in a warehouse with many other team members on a electric tugger ensuring everyone is up to industry safety standards, Ensuring everyone is safe while maintaining productivity
Morning Shift Team Leader
FedEx
07.2021 - 11.2022
- In charge of keeping the team on schedule with company expectations and striving to reach above and beyond expectations to reach short and long term company goals
- Led a team of employees to ensure smooth operations during assigned shifts.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
- Tech-Savvy to ensure that emails are responded to quickly and with the right attitude, Showing discipline in my work and being a problem solver to deal with any issue that may arise. Making sure I am quick and attentive to deal with 20 or so emails a day to supervisors and communicate efficiently with other warehouse representatives to ensure a smooth working process.
Education
Bachelor of Law - Criminology/Law
Western Sydney University
Sydney, NSW02.2023
High School Diploma -
Freeman Catholic College
Liverpool, NSW08.2021
Skills
- Hardworking
- Focused
- Listening to instructions
- Pride in work
- Adapting to change
- Working in high pressure situations
- Team player
- Working in hard physical situations
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Assyrian/Chaldean
Former employment history
- Macdonald's [ 2016 - 2020 ]
- Stareast warehouse customer support [ 2019 - 2021 ]
- semi professional / professional football [ current ]
Timeline
Customer Service Representative
YD
08.2024 - 02.2025
Voice Picking - Customer Service
Bevchain
01.2024 - 09.2024
Morning Shift Team Leader
FedEx
07.2021 - 11.2022
Bachelor of Law - Criminology/Law
Western Sydney University
High School Diploma -
Freeman Catholic College
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