Tomasi Akimeta
Mount Druitt,NSW
Summary
Accomplished airline customer service expert with 4 years of experience, enhancing passenger experience, and improving satisfaction ratings. Proven track record in successful problem resolution and service efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Airline Customer Service and Baggage Handlers
Star Aviation
04.2025 - Current
- Handled 200+ passenger queries daily, enhancing service.
- Resolved 90% of issues on the first contact.
- Tag and re-tag missing bags.
Ticket Booking
Owner-Operator
01.2011 - Current
- Managed flight check-ins for 300 passengers.
- Achieved 85% on-time boarding rate improvement.
- Supported baggage handling, reducing errors by 10%.
- Online Check-In
Immigration Services Support
Owner-Operator
01.2011 - 07.2024
- Apply for a Visitor Visa.
- Identified the different types of visas.
- Excellent communication skills, both verbal and written.
- Identified all Visa requirements.
- Check the visa status in the VEVO system.
Education
No Degree - Media Journalism
Tonga National University
Nukualofa12-2018
Skills
- Customer Service Excellence
- Flight Reservation Systems
- Complaint Resolution
- Time Management
- Verbal Communication
- Problem Solving
- Passenger Assistance
Certification
- Cabin Crew CertificateLevel III Training - July 2025 - March 2026
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Airline Customer Service and Baggage Handlers
Star Aviation
04.2025 - Current
Ticket Booking
Owner-Operator
01.2011 - Current
Immigration Services Support
Owner-Operator
01.2011 - 07.2024
No Degree - Media Journalism
Tonga National University