Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tomasi Madigi

Yarrawonga,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

RESTAURANT MANAGER

ISLAND ACCOMODATION
01.2020

GUEST RELATION & CUSTOMER SERVICE MANAGER

ISLAND ACCOMODATION
01.2021

Duty Manager

Sebel Luxury Hotel
01.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Implemented cost-saving measures to enhance profitability and align with budget.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Assisted in budget planning and forecasting activities to support effective financial management within the department.
  • Assisted in development of marketing materials and campaigns to use for promotions and advertising.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
  • Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
  • Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development

RESTAURANT AND BAR MANAGER

DAYDREAM ISLAND RESORT,WHITSUNDAY,QUEENSLAND
01.2023 - Current

BAR MANAGER

OASIS HOTEL,NEWMAN,WA,PERTH
01.2022 - 01.2023

FOOD AND BEVERAGE SUPERVISOR

COMO LAUCALA ISLAND RESORT
01.2021 - 01.2022

FOOD AND BEVERAGE SUPERVISOR

SHERATON RESORT & SPA
01.2017 - 01.2020

FOOD AND BEVERAGE SUPERVISOR

TREASURE ISLAND RESORT
01.2015 - 01.2017

FOOD AND BEVERAGE SUPERVISOR

TROPICA ISLAND RESORT
01.2014 - 01.2015

OPERATION SUPERVISOR

TADRAI ISLAND RESORT
01.2011 - 01.2014

FOOD AND BEVERAGE SUPERVISOR

SONAISALI ISLAND RESORT
01.2010 - 01.2011

GUEST SERVICE MANAGER

PARADISE RESORT
01.2009 - 01.2010

FOOD AND BEVERAGE SUPERVISOR

PARADISE RESORT
01.2008 - 01.2009

FOOD AND BEVERAGE SUPERVISOR

SONAISALI ISLAND RESORT
01.2006 - 01.2008

Education

BACHELOR DEGREE IN ACCOUNTING AND FINANCE (Fiji National University) -

01.2023

CERTIFICATE IN BEAUTY THERAPIES (SOUTH PACIFIC BEAUTY THERAPIES INSTITUTE) -

01.2012

CERTIFICATE IN BEAUTY THERAPIES (SOUTHERN OCEANS OF ENERGY NATURAL THERAPIES CENTRE AUSTRALIA) -

01.2009

CERTIFICATE IN OCCUPATIONAL HEALTH SAFETY (OHS) (MINISTRY OF LABOUR-TPAF) -

01.2007

CERTIFICATE IN CHEMICALS SAFETY (FIJI CHEMICALS LIMITED) -

01.2006

FIRE TRAINING CERTIFICATE (FIJI FIRE AUTHORITY LIMITED) -

01.2006

CERTIFICATE IN CUSTOMER SERVICE (TPAF) -

01.2005

CERTIFICATE IN TELEPHONE TECHNIQUES (TPAF) -

01.2005

CERTIFICATE IN PERSONAL HYGIENE AND GROOMING (TPAF) -

01.2005

CERTIFICATE IN FIRST AID (FIJI RED CROSS) -

01.2004

DIPLOMA CERTIFICATE IN HOSPITALITY AND MANAGEMENT (F.I.T) -

01.2004

CERTIFICATE IN FOOD HANDLERS (MINISTRY OF HEALTH) -

01.2003

CERTIFICATE IN HOSPITALITY AND MANAGEMENT (N.Z.P.T.C) -

01.2002

FIJI SCHOOL LEAVING CERTIFICATE PASSED -

01.2001

FIJI JUNIOR CERTIFICATE PASSED -

01.1999

Skills

  • First Aid/CPR
  • Teamwork and Collaboration
  • Analytical
  • Organizational Skills
  • Research
  • PPE use
  • Organization and Time Management
  • Public Speaking
  • Computer Skills
  • Self-Directed
  • Analytical and Critical Thinking
  • Calm Under Pressure
  • Recordkeeping
  • Collaboration
  • Problem Resolution
  • Excellent Communication

Accomplishments

My accomplishments is that I want to be a General Manager in my future career

Timeline

Duty Manager

Sebel Luxury Hotel
01.2024 - Current

RESTAURANT AND BAR MANAGER

DAYDREAM ISLAND RESORT,WHITSUNDAY,QUEENSLAND
01.2023 - Current

BAR MANAGER

OASIS HOTEL,NEWMAN,WA,PERTH
01.2022 - 01.2023

GUEST RELATION & CUSTOMER SERVICE MANAGER

ISLAND ACCOMODATION
01.2021

FOOD AND BEVERAGE SUPERVISOR

COMO LAUCALA ISLAND RESORT
01.2021 - 01.2022

RESTAURANT MANAGER

ISLAND ACCOMODATION
01.2020

FOOD AND BEVERAGE SUPERVISOR

SHERATON RESORT & SPA
01.2017 - 01.2020

FOOD AND BEVERAGE SUPERVISOR

TREASURE ISLAND RESORT
01.2015 - 01.2017

FOOD AND BEVERAGE SUPERVISOR

TROPICA ISLAND RESORT
01.2014 - 01.2015

OPERATION SUPERVISOR

TADRAI ISLAND RESORT
01.2011 - 01.2014

FOOD AND BEVERAGE SUPERVISOR

SONAISALI ISLAND RESORT
01.2010 - 01.2011

GUEST SERVICE MANAGER

PARADISE RESORT
01.2009 - 01.2010

FOOD AND BEVERAGE SUPERVISOR

PARADISE RESORT
01.2008 - 01.2009

FOOD AND BEVERAGE SUPERVISOR

SONAISALI ISLAND RESORT
01.2006 - 01.2008

BACHELOR DEGREE IN ACCOUNTING AND FINANCE (Fiji National University) -

CERTIFICATE IN BEAUTY THERAPIES (SOUTH PACIFIC BEAUTY THERAPIES INSTITUTE) -

CERTIFICATE IN BEAUTY THERAPIES (SOUTHERN OCEANS OF ENERGY NATURAL THERAPIES CENTRE AUSTRALIA) -

CERTIFICATE IN OCCUPATIONAL HEALTH SAFETY (OHS) (MINISTRY OF LABOUR-TPAF) -

CERTIFICATE IN CHEMICALS SAFETY (FIJI CHEMICALS LIMITED) -

FIRE TRAINING CERTIFICATE (FIJI FIRE AUTHORITY LIMITED) -

CERTIFICATE IN CUSTOMER SERVICE (TPAF) -

CERTIFICATE IN TELEPHONE TECHNIQUES (TPAF) -

CERTIFICATE IN PERSONAL HYGIENE AND GROOMING (TPAF) -

CERTIFICATE IN FIRST AID (FIJI RED CROSS) -

DIPLOMA CERTIFICATE IN HOSPITALITY AND MANAGEMENT (F.I.T) -

CERTIFICATE IN FOOD HANDLERS (MINISTRY OF HEALTH) -

CERTIFICATE IN HOSPITALITY AND MANAGEMENT (N.Z.P.T.C) -

FIJI SCHOOL LEAVING CERTIFICATE PASSED -

FIJI JUNIOR CERTIFICATE PASSED -

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