Tomasina Darling
Tweed Heads,NSW
Summary
Accomplished in enhancing client outcomes through comprehensive health education and mental health support, my tenure at North Coast Area Health Service stands testament to my ability to deliver person-centered care. Leveraging skills in healthcare software proficiency and effective communication, I've driven initiatives that markedly improved care coordination and client satisfaction, embodying professionalism and compassionate care in every task. Versatile and hardworking professional with 24 years of experience supporting individuals through many diverse life situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Senior Aboriginal Health Worker
Northern NSW Local Health District
08.1999 - Current
- Collaborated with health professionals to ensure appropriate support plans were developed to suit the needs of the individual.
- Participated in interdisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of individuals.
- Facilitation of a women's group for individuals from various backgrounds, creating a safe space for shared experiences and mutual respect and support.
- Provide timely, accurate recording of information for improved continuity of care between providers.
- Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.
- Evaluated the effectiveness of health programs by monitoring key performance indicators and adjusting strategies as needed for optimal results.
- Conducted thorough assessments of patients'' physical, emotional, and social needs to create targeted interventions that addressed their unique challenges.
- Improve client outcomes by providing comprehensive health education and promoting preventive care measures.
- Improve client outcomes by providing comprehensive health education and promoting preventive care measures.
- Deliver person centered, trauma informed care to individuals while maintaining respect for their privacy and dignity.
- Advocated for vulnerable populations within the healthcare system, working diligently to ensure equal access to essential services and supports.
- Enhance the quality of individual care through effective communication and collaboration with multidisciplinary healthcare teams.
- Assisted in coordinating community outreach programs to promote public health awareness and disease prevention.
- Supported families navigating complex healthcare systems by providing guidance on available resources and assistance programs.
- Established rapport with individuals, fostering trust and open communication to support their overall wellbeing.
- Partnered with healthcare teams to address care plan management, development and implementation.
Family Support Worker
North Coast Area Health Service
08.1999 - 07.2010
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Reduced the incidence of intergenerational trauma by providing culturally sensitive therapeutic support.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Promoted community integration by providing extensive physical, emotional and social support.
- Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
- Visited home environments to help clients their recognise their strengths and capabilities.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Documented data and completed accurate updates to case records.
- Developed and implemented programs to support children's mental health and well-being.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Built solid and trusting rapport with families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Community Mental Health Worker
North Coast Area Health Service
08.1999 - 11.2000
- Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
- Enhanced client well-being by providing individualized support plans focused on their specific needs.
- Achieved positive outcomes for clients by regularly monitoring progress and adjusting support accordingly.
- Developed rapport with diverse clientele from varying backgrounds, fostering trust and open communication throughout the support process.
- Increased access to mental health services within the community by conducting outreach efforts at local events and organizations.
- Provided timely documentation of client interactions, maintaining accurate records for continued care coordination and compliance purposes.
- Promoted client independence by assisting them in obtaining and maintaining housing opportunities relevant to their goals of finding stable housing.
- Coordinated care with primary healthcare providers, ensuring a holistic approach to treating both mental and physical health needs of clients.
- Advocated for the importance of mental health in overall wellness by participating in community initiatives focused on raising awareness and reducing stigma surrounding mental illness.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients dealing with complex mental health issues.
- Utilized active listening skills to understand client concerns, guiding them towards appropriate solutions and resources.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Educated clients and families about mental health issues, treatments and resources.
- Monitored client progress and provided feedback to families and treatment team members.
- Supported continuity of care after discharge with individualized discharge plans.
- Provided clients with recommendations to community resources.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Collaborated with counsellors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Education
Master of Social Work (Professional Qualifying) - Social Work
Southern Cross University
Gold Coast, QLD01.2020
Bachelor - Health Science (Public & Community)
Charles Sturt University
Dubbo, NSW02.2007
Skills
- Health Education
- Mental Health Support
- Healthcare Software Proficiency
- Cultural Competency
- Staff Mentoring
- Client Assessments
- Motivational Interviewing
- Compassionate Care
- Support Services
- Person Centred Care
- Electronic Medical Record Software
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Analytical Skills
- Problem-solving aptitude
- Professional Demeanor
Timeline
Senior Aboriginal Health Worker
Northern NSW Local Health District
08.1999 - Current
Family Support Worker
North Coast Area Health Service
08.1999 - 07.2010
Community Mental Health Worker
North Coast Area Health Service
08.1999 - 11.2000
Master of Social Work (Professional Qualifying) - Social Work
Southern Cross University
Bachelor - Health Science (Public & Community)
Charles Sturt University
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