TOMASZ POMORSKI
BRUNSWICK,VIC
Summary
Dynamic professional with a proven track record in customer service and market research, honed at the Social Research Centre and other notable organizations. Excelled in enhancing customer satisfaction and conducting detailed interviews, showcasing exceptional communication skills and adaptability. Demonstrated critical thinking and problem-solving abilities, leading to efficient resolution of complex issues and positive customer interactions.
Overview
8
8
years of professional experience
Work History
Market Research Interviewer
Social Research Centre
01.2009 - 07.2009
- Conduct interviews for a wide range of purposes
- Excellent communication skills, both verbal and written.
- Survey in regards to social health
- Survey for government research, and other private clients
- Worked effectively in fast-paced environments.
Customer Service Representative
UCMS/Telstra
01.2004 - 01.2009
- Assisting with bill inquiries
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided technical assistance to Telstra and Telstra retail outlets
- General customer service for mobile phone customers
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Call Center Representative
National Bank Australia Collection
03.2004 - 12.2004
- Inbound inquiries about private debt
- Outbound contact with customers in regards to debt collection for credit cards, personal loads, flexi accounts and cheque accounts
- Contact with other National Bank departments in regard to debt
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Gallery Assistant
Sale Gippsland Art Gallery
01.2002 - 01.2004
- Install and remove exhibitions
- Front Desk Duties
- Assist with school visits
- Assist with public workshops
- Prepare exhibition openings
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
Education
Certificate IV Community Services -
NMIT Preston
Diploma in Virtual Arts -
Victoria University
Skills
- Customer Service
- Interview techniques
- Customer Satisfaction
- Sales Experience
- Great Communication Skills
- Teamwork
- Reliability
- Friendliness
- Initiative
- Adaptability
- Hardworking
- Problem-solving abilities
- Critical Thinking
References
Available upon request
Personal Information
Date of Birth: 12/08/78
Languages
Polish
Professional Working
Timeline
Market Research Interviewer
Social Research Centre
01.2009 - 07.2009
Call Center Representative
National Bank Australia Collection
03.2004 - 12.2004
Customer Service Representative
UCMS/Telstra
01.2004 - 01.2009
Gallery Assistant
Sale Gippsland Art Gallery
01.2002 - 01.2004
Diploma in Virtual Arts -
Victoria University
Certificate IV Community Services -
NMIT Preston
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