Tomilola Olamiposi Abiodun
Ota,Ogun State
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.I am responsible for handling customer transactions, including taking deposits, and disbursing cash.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Teller
Sterling Bank Plc
Ota, Ogun
08.2021 - Current
- Identified customer needs and cross-sold bank products and services.
- Implement new initiatives to improve performance and efficiency.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers, and reconciling discrepancies.
- Processed customer transactions, including deposits, withdrawals and loan payments.
- Managing cash and rolling coins to be stored in the bank vault.
- Handled large sums of money with care while maintaining security protocols.
- Performed currency transaction reports for foreign currency.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Loan Collection Officer
Lighting Finance Technology
Ikeja, Lagos
05.2021 - 08.2021
- Assessed financial situations of debtors and offered potential solutions for repayment.
- Provided customer service support by responding promptly to inquiries from both customers and internal staff members.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
- Reviewed financial documents such as bank statements, credit reports, and income tax returns to determine repayment ability of the debtor.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
Customer Service Representative
Abiola Integrated Company
Arepo, Lagos
08.2020 - 02.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Education - Guidance And Counselling
University of Ilorin
Ilorin, Kwara09.2016
Skills
- MS office proficient
- Technology-savvy
- Customer service and education
- Excellent time management skills
- Cash drawer balancing
- Cash handling
- Electronic banking systems
- Sterling Bank's banking software proficient
- Compliance, banking laws, and regulations
- Excellent communication skills
- Professionalism and courtesy
- Banking law compliance
- Transaction verification proficiency
- Cross-selling products
- Cash handling proficiency
- Goal-oriented mindset
Certification
- Teachers Registration Council Of Nigeria
- Trade Based Money Laundering
- Fraud Management
- Special Needs Educator Summer Camp
- Supporting Equity in a remote learning environment
- CIBN- 2022 Annual Ethics and Compliance Certification Programme
- Business Continuity Management System
- Information Security Awareness
- Money Laundering and Financial Crimes in COVID-19 Era
- National Youth Services Corps - NYSC
Accomplishments
- Participated in projects related to the community by volunteering
- Completion of school project on the factors enhancing effective marital communication as perceived by literate adults
References
Available on Request
Affiliations
- Intern/Librarian at Institute of Archaeology and Museum Studies, Jos, Plateau (Nov 2016 to Oct 2017).
- Student Teacher Oke-Adini Secondary School (Sept 2016 to Oct 2016).
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Universal Teller
Sterling Bank Plc
08.2021 - Current
Loan Collection Officer
Lighting Finance Technology
05.2021 - 08.2021
Customer Service Representative
Abiola Integrated Company
08.2020 - 02.2021
Bachelor of Education - Guidance And Counselling
University of Ilorin
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