Tommie
Melbourne,VIC
Summary
Accomplished and determined food service professional provides excellent customer experience. Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Dedicated to providing exceptional customer service through active listening and problem solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Luxury Sales and Customer Service
Nine West
03.2023 - 10.2023
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
A La Carte Server
Crowne Plaza Perth
02.2022 - 01.2023
- Enhanced customer satisfaction by providing timely and attentive service to all guests.
- Increased restaurant efficiency by effectively managing multiple tables simultaneously.
- Collaborated with teammates to ensure seamless coordination of guest orders and table maintenance.
- Delivered exceptional dining experiences for guests with special attention to dietary restrictions and preferences.
- Maintained a clean and organized workspace, contributing to a positive dining atmosphere.
- Recommended menu items based on guest preferences, resulting in increased sales and customer satisfaction.
5 Years
Hospitality And Retail
01.2019 - 10.2023
Education
Bachelor of Arts - English Literature
University of Melbourne
Parkville, VIC10.2026
Skills
- Exceptional Customer Service
- Flexible Schedule
- Professional Appearance
- Wine Pairing Knowledge
- POS System Operation
- Team Collaboration
- Interpersonal Skills
- Customer Retention
- Detail Oriented
Certification
- Responsible Service of Alcohol (RSA Certified)
Timeline
Luxury Sales and Customer Service
Nine West
03.2023 - 10.2023
A La Carte Server
Crowne Plaza Perth
02.2022 - 01.2023
5 Years
Hospitality And Retail
01.2019 - 10.2023
Bachelor of Arts - English Literature
University of Melbourne