Tommy Butterworth
Wynnum,QLD
Summary
Dynamic retail professional with extensive experience at Little Gnome Bookshop and Cafe, excelling in exceptional customer service and team leadership. Proven track record in training new hires and enhancing beverage preparation skills, while maintaining high standards of cleanliness and safety. Committed to fostering a welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Little Gnome Bookshop and Cafe
05.2022 - Current
- Assisted customers with book selections and provided personalized recommendations.
- Managed inventory by organizing stock and restocking shelves efficiently.
- Operated point-of-sale system for transactions, ensuring accuracy and customer satisfaction.
- Maintained cleanliness and organization of café and bookshop areas to enhance customer experience.
Weekend Supervisor
Little Gnome Bookshop and Cafe
05.2022 - Current
- Supervised weekend operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices for customer engagement and cafe operations.
- Managed inventory levels, maintaining stock organization and product availability.
- Coordinated daily staff schedules to optimize workflow and meet peak demand times.
- Monitored compliance with health and safety regulations within the cafe environment.
- Resolved customer inquiries and complaints promptly, fostering a welcoming atmosphere.
Barista
Little Gnome Bookshop and Cafe
05.2022 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service during peak hours.
- Assisted customers with menu selections, providing recommendations based on individual tastes and dietary restrictions.
- Managed cash register operations, accurately processing transactions and maintaining balanced till at end of shifts.
Barista Trainer
Little Gnome Bookshop and Cafe
05.2022 - Current
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Contributed to the development of resources aimed at improving barista expertise and understanding of products.
- Demonstrated consistent adherence to safety and hygiene standards during training sessions.
- Worked alongside colleagues to develop impactful training initiatives.
Education
Wynnum State High School
Brisbane, QLDSkills
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- New hire training
- Latte art
- Leadership experience
Certification
RSA Certificate
Certificate III In Hospitality
Timeline
Retail Worker
Little Gnome Bookshop and Cafe
05.2022 - Current
Weekend Supervisor
Little Gnome Bookshop and Cafe
05.2022 - Current
Barista
Little Gnome Bookshop and Cafe
05.2022 - Current
Barista Trainer
Little Gnome Bookshop and Cafe
05.2022 - Current
Wynnum State High School
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