Summary
Overview
Work History
Education
Skills
GAPS IN RESUME
Accomplishments
SPORTS ACCOMPLISHMENTS
REFEREES
Timeline
Generic

TOMMY CHETIN

Mernda,VIC

Summary

A strong facilitator is adept at working cross-departmentally with co-management and top-level leadership. Team Leader experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Multitasks and solves problems well to stay on top of fast-paced work. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. Motivated individual with business understanding and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Proven track record of providing reliable and efficient service. Strong interpersonal skills, working knowledge of a blue-collar industry, and a proven track record of being dependable and proactive in meeting objectives Supervised multiple teams and effectively performed office administration, customer service, and sales responsibilities.


Overview

27
27
years of professional experience

Work History

SECURITY COVERT LOSS PREVENTION SUPERVISOR

WOW HOTELS
MELBOURNE, VIC
01.2018 - 12.2018
  • · · Covert special operations leader of hotel and resort loss prevention/customer services department
  • · · Conducted Security Loss Prevention duties from a state-of-the-art Control Room CCTV and Surveillance Cameras
  • · Used "Sophisticated" onsite Surveillance/Technology equipment's to monitor for theft and safety concerns. · · Mixed role in leading customer services and communication loss prevention and sports and fitness departments of the hotel and resort
  • · · Security Covert Loss Prevention activities
  • · Kept team compliant with security protocols and appearance standards.
  • · · Screened vendors and contractors before granting access to restricted areas within the Hotel Precinct
  • · · Delivered consistent high-quality service to maintain customer loyalty.
  • · · Provided 6 Star Customer Service to ALL Hotel and Resort Guests a very large number of international tourists stay at this Hotel and resort.
  • · · Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • · · A range of Covert Security Operations were carried out in the Hotel and Resort including acting as tourists, barmen, waiter, Rooms Division, Full Covert Operations and Technologies were used.
  • · · Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • · · Coordinated with General Manager in different operational issues and promotional activities.
  • · · Supervised operations team to support operational excellence and excellent customer service.
  • · · Stayed up to date with industry trends and best practices to improve skills and organizational operations.
  • · · Analysed and investigated incidents alongside functional management and security supervisors.
  • · · Oversaw team of security officers and managed scheduling and performance evaluations.
  • · · Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • · · Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • · · Monitored and approved access control systems for accessibility to authorized personnel.
  • · · Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • · · Monitored approved areas via one-way mirrors and hidden observation points.
  • · · Monitored gambling activities for compliance with state and local regulations.
  • · · Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behaviour.
  • · · Remained composed and calm even when situations were stressful or had escalated to effectively contribute to security needs.
  • · · Reviewed video surveillance footage.
  • 12/2018 - 06/2023
  • · Supervised or trained surveillance observers.
  • · · Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • · · Inspected cameras, monitors, and other surveillance equipment for operational integrity.
  • · · Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
  • · · Supervised operations staff and kept employees compliant with company policies and procedures.
  • · · Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • · · Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • · · Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • · · Interviewed suspects, customers, and witnesses to obtain helpful information and statements.

PROFESSIONAL EXECUTIVE CHAUFFEUR

FAMILY BUSINESS OPERATED BY FATHER
MELBOURNE, VIC
02.2013 - 12.2015
  • · Professional Driver Operations (Prestige Taxi, Hire Car, Silver Service)
  • · Used mobile applications to pick up new orders for passengers.
  • · Parked at high-traffic areas and special events to reduce waste and increase the number of passengers per shift.
  • · Drove taxi safely and efficiently to transport passengers to and from destinations.
  • · Applied knowledge of local routes and traffic patterns to provide timely responses to pick-up requests. Helped passengers load and unload luggage at pick-up and drop-off locations. Calculated and collected trip fees from each passenger upon trip completion.
  • · Cleaned and maintained cab on a consistent basis to foster reliability and passenger comfort.
  • · Avoided downtime through regular vehicle inspections and routine maintenance. Stayed compliant with governing regulations keeping detailed documentation and following state and local driving rules. Served customers successfully with fast response times, efficient deliveries, and pleasant experiences.
  • · Maintained complete discretion and professionalism with clients needing confidential services.
  • · Adhered to and enforced safety for passenger boarding, exiting and street crossings. Protected passengers' belongings by securely stowing packages and bags. I
  • · identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • · Supervised operations staff and kept employees compliant with company policies and procedures. Developed and implemented strategies to maximize customer satisfaction.

CROWD CONTROL SUPERVISOR (HEAD OF SECURITY)

CQ NIGHTCLUB (HOSPITALITY INDUSTRY)
MELBOURNE, VIC
03.2012 - 11.2014
  • · Logged security activities and prepared operational reports for management. Checked personal bags and incoming and outgoing shipments with wands, metal detectors and hands-on inspections.Detected contraband items with thorough examinations of bags, boxes, and personnel. Protected building users by screening vehicles, staff, and visitors. Inspected security systems regularly to identify problems with tampering or general malfunctions.
  • · Observed activities as either in-uniform or plain-clothes security team members. Detained and removed unauthorized personnel from the grounds. De-escalated conflicts using verbal and physical techniques. Partnered with local law enforcement to handle criminal investigations and collect evidence for prosecution.
  • · Controlled crowds to prevent dangerous situations. Locked doors and gates of entrances and exits to secure buildings. Watched simultaneous CCTV feeds to proactively identify concerns.Minimized risk of breaches by securing locks and doors. Kept management updated on security activities and incidents with detailed daily reports.
  • · Identified security issues with foot patrols of buildings and grounds. Monitored employees and visitors to guard against theft and maintain security of premises. Offered personal protection to on-site VIPs and executives. Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • · Responded quickly to emergency situations to assess and deflect issues. Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices. Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
  • · Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • · Examined doors, windows, and gates to verify security.
  • · Monitored CCTV cameras and alarm systems for security breaches. Acted as a deterrent to prevent criminal actions, vandalism, and misconduct to allow businesses to conduct operations in a safe environment.
  • · Analysed onsite incidents and instituted precautionary measures to reduce the risk and severity of workplace injuries. Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • · Led employee training on the safe usage of equipment. Monitored safety practices of new and existing employees. Inspected work practices and procedures for compliance with company and federal regulations.
  • · Completed workplace safety and hazard inspections. Responded to any emergencies as instructed and with utmost efficiency.
  • · Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • · Updated shift logs and produced daily reports to document security activities and specific incidents. Investigated suspicious activities and persons to maintain the security of premises.
  • · Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
  • · Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns. Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
  • · Worked independently and collaboratively to resolve urgent issues to protect lives and property. Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
  • · Provided Management with Advice on Officer safety by presenting "Stab Vests" to protect Officers, Crowd Controllers, and Security Team Leaders, The SAFETY of my Team was paramount, so I convinced Management that Stab Vests be worn underneath in the Form of T-shirts under Armour, or Displayed Version on top of Security Uniform

SUPERVISOR SALES, CUSTOMER SERVICE, CUST RETENTION

FITNESS AND SPORTS ARENA 24/7 LIFESTYLE CENTRE
MELBOURNE, VIC
03.2008 - 01.2012
  • · Resolved problems, improved operations, and provided exceptional service Led projects and analysed data to identify opportunities for improvement Actively listened to customers, handled concerns quickly, and
  • · escalated major issues to the Manager Identified issues, researched information, and provided solutions to problems Drove operational improvements which resulted in savings and improved profit margins.
  • · Used critical thinking to break down problems, evaluate solutions and make decisions Used coordination and planning skills to achieve results according to schedule.
  • · Led team to deliver plan results, expand consulting base and develop targeted approaches for diverse clients.
  • · Managed client communication to set clear expectations, verify satisfaction and drive end-to-end service improvements.
  • · Partnered with leads to manage team performance, build development plans, and implement improvement strategies.
  • · Oversaw consulting business to create, plan and execute strategic initiatives.
  • · In charge of Major Sports Retail and Fitness products
  • · In Charge of partnering the Gym with World Football Brands such as Galatasaray Istanbul FC and creating a branch in Australia in the Sports division of the Facility.
  • · Required frequent Professional Communication, and managed events for representatives of this Powerful European Soccer Club here in Melbourne Australia.
  • · Increased efficiency and performance by monitoring team member productivity and providing feedback. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • · Cross-trained and provided backup support for organizational leadership.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Sold over 600 Fitness memberships

SENIOR SECURITY SUPERVISOR

The New Woman's Hospital Melbourne
MELBOURNE, VIC
03.2008 - 08.2009
  • · Conducted Security Operations from Hospital Control Room, Conducted Security Operations from Hospital Control Room
  • · Visited site locations to assess security team performance and articulate improvement strategies Coordinated employee schedules to maintain proper coverage for facility security needs.
  • · Analysed and corrected daily operations issues to increase the quality of security service delivery.
  • · Verified correct resource allocation, assessed customer security needs, and coordinated manpower to meet demand.
  • · Oversaw work of on-site security staff to maintain optimal guest security standards.
  • · Monitored building security and team activities using CCTV and foot patrols.
  • · Prepared thorough reports detailing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • · Increased employee morale with successful coaching, training, and relationship management of direct reports
  • · Standardized and updated security procedures based on operational requirements and policy updates Addressed or escalated payroll errors, employee complaints, or other concerns.
  • · Assessed validity of medical emergencies, bomb threats and alarms to organize effective responses Identified, investigated, and resolved security breaches to return orders.
  • · Coordinated security responses with fire and law enforcement agencies.
  • · Analysed and evaluated security operations to identify risks or opportunities for improvement through auditing, review, and assessment.
  • · Assessed risks to mitigate potential consequences of incidents and developed plans to respond to incidents Upheld financial goals with effective budgeting and resource management.
  • · Devised and practised contingency plans for diverse emergencies and disturbances.
  • · Team Leader is responsible for 4 Security Officers on my shifts.
  • · Analysed and investigated incidents alongside functional management and security supervisors.
  • · Oversaw a team of security officers and managed scheduling and performance evaluations.
  • · Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • · Coordinated with security personnel or other departments to establish the safety of visitors and staff. Monitored and approved access control systems for accessibility to authorized personnel.
  • · Supervised and evaluated security staff performance to determine compliance with safety regulations. Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • · Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • · Wrote and submitted daily reports on security team operations.
  • · Developed improved training methods with a focus on public safety and officer awareness.
  • · Provided guidance to security staff on appropriate courses of action for diverse situations.
  • · Analysed onsite incidents and instituted precautionary measures to reduce the risk and severity of workplace injuries.
  • · Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • · Trained company employees in safety procedures and provided in-depth documentation for review. Collaborated with management to develop security policies and procedures.
  • · Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • · Conducted background checks of employees and visitors to verify clean character records and establish security compliance.

Armed Cash in Transit Officer

ARMAGUARD
MELBOURNE, VIC
03.2007 - 12.2007
  • CONFIDENTIAL ONLY KNOWN TO ARMAGUARD
  • This is a position of TRUST therefore the title of the position and company should be enough to work out the job, duties etc
  • I have always remained confidential about my position at Armaguard.
  • Security Cash in Transit Operations
  • Armoured Vehicle Driver/Operator
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

GENDARMERIE SPECIAL OPERATIONS

TURKISH ARMED FORCES (COMPULSORY SERVICE)
Turkey , QLD
01.2006 - 12.2006
  • · Proven ability to develop and implement creative solutions to complex problems.
  • · Applied effective time management techniques to meet tight deadlines.
  • · Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Demonstrated leadership skills in managing projects from concept to completion.
  • · Maintained security of local areas and performed route clearance for visiting high-ranking officials. Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • · Provided emergency response security, eliminating hazards, and potential dangers.
  • · Secured storage of weapons, ammunition, and explosives to prevent theft and accidents.
  • · Utilized surveillance equipment to monitor the security of personnel and property.
  • · Executed search and seizure operations in strict accordance with applicable laws and regulations. Searched vehicles, buildings, and homes for evidence of stolen property.
  • · Led a team of 84 personnel in a conflict zone under battle conditions.
  • · Trained personnel to improve performance and attain mission-ready status.
  • · Monitored unit operations in dynamic, challenging environments with a high level of situational awareness.
  • · Oversaw intelligence collection and produced reports for senior command.
  • · Worked closely with civilian agencies to coordinate military operations and carry out orders.
  • · Gained strong leadership skills by managing projects from start to finish.
  • · Applied effective time management techniques to meet tight deadlines.
  • · Resolved problems, improved operations, and provided exceptional service.
  • · Learned and adapted quickly to new technology and software applications.
  • · Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Civil Close Personal Protection Operations
  • · Close Personal Protection Military Operations
  • · Special Infantry Training of various Longarm, Sidearms
  • · Monitored surveillance and personnel to maximize unit and facility safety.
  • · Performed interviews and interrogations of suspected terrorists and prisoners.
  • · Used counterintelligence, human intelligence, and signal intelligence techniques to thoroughly analyse data. Military Close Quarter Combat (MILITARY AIKIDO/Jujitsu Wing Chun) Armed (Knife, Escrima Sticks Kali (Filipino Martial Arts)
  • · Japanese Weapon's Training in Bokken (Wooden Sword/Tanto Wooden Knife/Bo Japanese 6-Foot Stick Prioritized threat levels for analysis and communication.
  • · Advised senior military members and commanders based on intelligence findings.

Aviation Protection Officer

GROUP 4 SECURITAS (DOES NOT EXIST ANY LONGER)
MELBOURNE, VIC
06.2004 - 12.2005
  • BRITISH AIRWAYS FINAL SECURITY, CUSTOMER SERVICE AND FLIGHT ONBOARD COMMUNICATOR
  • · Safeguarded transportation operations at commercial airports and railway stations.
  • · Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • · Security and Customer Service Officer contracted to British Airways back then.
  • · The main Communicator between the Security Company and British Airways for smooth operations at the Airport
  • · Passenger Customer Service always
  • · Control Room Operations as part of a daily Job Routine
  • · Manually screened passengers unable to pass through metal detectors or who triggered alarms. Reviewed both security camera footage and live feeds to spot trespassers and criminal activity. Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • · Adhered to strict screening techniques and procedures while conducting human screenings.
  • · Identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted areas.

Professional Soccer Player

OFI FC – Crete Island,
CRETE ISLAND, GREECE
09.2003 - 05.2004
  • · Crete Island, Heraklion
  • · The Beginning of my Professional Soccer Playing Career
  • · My First Professional Contract in Europe
  • Excellent friendship and care both Turkish and Greek people always look after each other in both neighbouring countries.
  • · Effectively communicated with fellow team members, subordinates, coaches, and supervisors. Encouraged and built mutual trust and respect among team members.
  • · Attended and arrived at all practices and games at designated times.
  • · Attended all practices on time with a positive demeanour and willingness to work hard.
  • · Developed and maintained close association with various coaches and athletic personnel and attended meetings to further develop and promote tournaments.

Loss Prevention Officer 2IC

HMV RECORDS
MELBOURNE, VIC
08.1998 - 11.2001
  • · Maintained CCTV and surveillance equipment, performing minor repairs when devices malfunctioned Reviewed surveillance footage to check for dishonest activity among employees.
  • · Adhered to strict confidentiality and privacy guidelines in the scope of work.
  • · Trained employees to actively monitor suspicious behaviour among fellow workers and patrons Completed regular physical security checks of the building and grounds to assess conditions.
  • · Executed safety and theft deterrent programs for a retail store with 4 employees Conducted store audits to quickly identify and address weaknesses.
  • · Engaged with patrons entering the store by making eye contact and offering warm greetings Reported theft incidents to the supervisor, incorporating a plan of action for investigation Identified unsafe and unauthorized acts through regular inspections.
  • · Directed work of contracted security officers and loss prevention agents in Retail environment Monitored vendors for signs of fraud, conducting surveillance and reviews to evaluate suspicious behaviours.
  • · Helped implement revamped programs involving risk management, HR, and other departments for comprehensive and successful loss prevention approaches.
  • · Observed high-target theft areas with CCTV and covert monitoring strategies.
  • · Detected systematic weaknesses and procedural deficiencies with regular store system audits Conducted in-depth investigations into identified and suspected cases of theft.
  • · Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • · Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • · Investigated and documented thefts and suspicious activity to improve issue prevention.
  • · Evaluated exhibited behaviour and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • · Observed video surveillance systems for prompt emergency response.
  • · Completed incident reports and activity logs for accurate, current records.
  • · Identified issues, analysed information, and provided solutions to problems.
  • · Assisted with day-to-day operations, working efficiently and productively with all team members. Learned and adapted quickly to new technology and software applications.
  • · Monitored guests for signs of suspicious or criminal activity.
  • · Reported violations of policies, laws and suspicious behaviours to on-site security personnel or local law enforcement.
  • · Inspected cameras, monitors, and other surveillance equipment for operational integrity.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise

AIRPORTAUTHORISEDOFFICER/ Customer Service Officer

WILSON GROUP SERVICES (NOT WILSON SECURITY)
MELBOURNE, VIC
01.1997 - 12.1998
  • · Served the public with directions, public information, and strong security management.
  • · Handled wide-ranging situations by applying risk-based security screening protocols.
  • · Located and seized unauthorized items through searches and physical pat-downs.
  • · Maintained focus and delivered exceptional security support by compartmentalizing distractions and outside pressures.
  • · Mitigated actual and potential security threats with effective use of critical thinking skills and training Responded to breaches of security and emergency situations.
  • · Identified dangerous objects with the use of screening equipment and technology.
  • · Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Resolved problems, improved operations, and provided exceptional service.
  • · Skilled at working independently and collaboratively in a team environment.
  • · Gained extensive knowledge in data entry, analysis, and reporting.
  • · Proved successful working within tight deadlines and a fast-paced environment.
  • · Directed passengers through basic and advanced security screenings with good communication and customer service abilities.
  • · Implemented security screening procedures in accordance with organizational objectives and directives Controlled dangerous situations with effective use of training and de-escalation techniques.
  • · Controlled terminal entry and exit points with an organized, team-based approach.
  • · Prevented unauthorized entries through direct challenges of suspicious individuals.
  • · Interacted with the public to give directions, explain rules, and regulations and respond to inquiries. Attended daily briefings with supervisors to discuss issues with security screening processes.
  • · Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • · Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • · Permitted entry with escort for approved persons into secure locations.
  • · Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • · Participated in staff meetings, special events, and professional development activities.

SECURITY TEAM LEADER/GUEST RELATIONS OFFICER

LA MIRAGE RECEPTION AND CONVENTION CENTRE
MELBOURNE, VIC
03.1992 - 12.1997
  • · Managed crowd access through specific entry gates and inspected bags for unauthorized items Directed drivers to specific spaces and managed traffic to control event parking.
  • · 6 Star Customer Service
  • · Assisted guests with locating event areas, fellow guests, or restrooms.
  • · Logged security activities and reported on incidents to convey key details to supervisors, medical personnel, or law enforcement.
  • · Responded to injuries, altercations, and reports of suspicious activities to determine the extent of disturbance and support required.
  • · Monitored event attendees, staff, and workers to maintain safety and welfare.
  • · Patrolled event grounds to act as a visible deterrent to criminal activities or behavioural issues.
  • · Observed event guests over CCTV to maintain a birds-eye view of attendees and quickly target security responses.
  • · CONTROL Room operations
  • · Analysed and evaluated security operations to identify risks or opportunities for improvement through auditing, review, and assessment.
  • · Checked property for violations of security policies and regulations, using CCTV and personal patrols to verify conditions.
  • · Assessed risks to mitigate potential consequences of incidents and developed plans to respond to incidents Coordinated security responses with fire and law enforcement agencies.
  • · Devised and practised contingency plans for diverse emergencies and disturbances.
  • · Identified, investigated, and resolved security breaches to return orders.
  • · Leader of 6 Security Team Leaders and 12 Security Officers as this is a Multiple Reception and Convention Centre.

CUSTOMER SERVICE SUPERVISOR AND RENTION

SUB BRANCH VODAFONE STORE
MELBOURNE, VIC
04.1992 - 11.1995
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

No Degree -

Sports Australia (former A.I.S)
ONLINE
06.2020

No Degree - Certificate III in Security Operations (CIT)

TECHNICAL ADVANCED TRAINING
Melbourne, VIC
11.2015

No Degree - HIGH PERFORMANCE DECISION MAKING

AUS SPORT (FORMER AIS)
ONLINE CANBERRA
06.2020

No Degree - SENIOR FOOTBALL COACHING LEVEL 2

FOOTBALL AUSTRALIA
FOOTBALL VICTORIA
05.2010

No Degree - SOCCER SPORTS SCIENCE

VICTORIAN INSTITUTE OF SPORT
VICTORIA MELBOURNE
09.2008

No Degree - YEAR 12 VCE

Thomastown High School
Melbourne, Victoria
12.1993

Skills

  • Customer service, Computer literacy, Communication skills, Time management, Microsoft word, Bilingual, Guest
  • Services, Leadership, Customer Service, Risk Management, Risk Analysis, Risk Assessment, Communications
  • Law Enforcement Interaction
  • Interpersonal Skills
  • Close Personal Protection (Military Trained Bodyguard) AND have my own team of Professional CPP Operavtives
  • Suspicious Activity Monitoring
  • English Fluency
  • Dynamic Communication Skills
  • Crisis Situations
  • Verbal and Written Communication
  • Safety and Security
  • Customer Satisfaction
  • Operating Security Equipment
  • Retail Loss Prevention Supervisor
  • Wireless Technology
  • Bag Screenings
  • NO PRESSURE Sales And Service
  • Technology Competent
  • Retail Hospitality Service 5 Star
  • Operational Effectiveness
  • Security Officer Training
  • Safety And Security Regulations
  • Investigative Procedures
  • Loss Prevention Expertise
  • Weapons Screening
  • Retail Theft Investigations
  • Loss prevention knowledge
  • Loss prevention experience
  • Loss prevention controls
  • Damage, danger and loss prevention

GAPS IN RESUME

PLEASE NOTE ALL GAPS IN RESUME ARE DUE TO ME BEING A FULL TIME CARER FOR MY MOTHER


CAN BE VERIFIED BY AUSTRALIAN GOVERNMENT CENTRELINK

Accomplishments

    ACCOMPLISHMENTS MARTIAL ARTS/FITNESS/SPORTS/HEALTH

    It started with KOREAN TAEKWONDO back in the 1980's when I was just 5 Years of age, and I was very hooked on this Martial Art as it was taught the most traditional and real way and not like an Olympic Sport it is today. I trained ON and OFF for 21 years because of my professional soccer playing at the time as well. I did get my Black belt by Grandmaster Jung Myung OH 9th Dan. I never stopped training in TAEKWONDO and playing Soccer at the same time.

    GRADMASTER JUNG MYUNG OH GRADED ME TO 4TH DAN BLACK BELT BEFORE HE PASSED AWAY


    AIKIDO SHUDOKAN

    My Martial Arts Journey took me to what is known by the World as "AIKIDO SHUDOKAN". This form of AIKIDO is a real pure teachings of real Aikido which based on a Samurai Sword and the art has many techniques, philosophies, from Japanese style Strength and Conditioning to real world Self Defence weapons training only to mention a few.


    This style of AIKIDO is practices by many Police Forces and Security Forces around the world due to its excellent disarming, throwing, pinning, and arresting techniques.


    Both me and my son have dedicated our selves to this art, as it keeps us Fit, Strong, Pain Compliant, Calm, Humble

    WE ARE BOTH CURRENT GREEN BELTS WHICH IS A VERY HIGH RANK IN THIS SYSTEM

SPORTS ACCOMPLISHMENTS

  • PROFESSIONAL FOOTBALL PLAYER aka Soccer
  • PROFESSIONAL SOCCER PLAYER IN TURKIYE AND GREECE ( 1ST 2ND AND 3RD DIVISION) PROFESSIONAL SENIOR COACH LEVEL 3 IN SOCCER aka FOOTBALL WITH FOOTBALL AUSTRALIA/VICTORIA
  • VICTORIAN INSTITUTE OF SPORT CERTIFIED SOCCER SPORTS SCIENCE COACH REPRESENTED TURKEY UNDER 14, 15, 16 NATIONAL TEAMS
    REPRESENTED VICTORIA STATE JUNIOR YOUTH SQUADS

REFEREES

PROFESSIONAL REFEREES ARE AVAILABLE  WHEN EVER NEEDED


2 PROFESSIONAL REFEREES WHO KNOW ME EXTREMELY WELL AND NOT EVERYBODY DOES ARE AVAILABLE

Timeline

SECURITY COVERT LOSS PREVENTION SUPERVISOR

WOW HOTELS
01.2018 - 12.2018

PROFESSIONAL EXECUTIVE CHAUFFEUR

FAMILY BUSINESS OPERATED BY FATHER
02.2013 - 12.2015

CROWD CONTROL SUPERVISOR (HEAD OF SECURITY)

CQ NIGHTCLUB (HOSPITALITY INDUSTRY)
03.2012 - 11.2014

SUPERVISOR SALES, CUSTOMER SERVICE, CUST RETENTION

FITNESS AND SPORTS ARENA 24/7 LIFESTYLE CENTRE
03.2008 - 01.2012

SENIOR SECURITY SUPERVISOR

The New Woman's Hospital Melbourne
03.2008 - 08.2009

Armed Cash in Transit Officer

ARMAGUARD
03.2007 - 12.2007

GENDARMERIE SPECIAL OPERATIONS

TURKISH ARMED FORCES (COMPULSORY SERVICE)
01.2006 - 12.2006

Aviation Protection Officer

GROUP 4 SECURITAS (DOES NOT EXIST ANY LONGER)
06.2004 - 12.2005

Professional Soccer Player

OFI FC – Crete Island,
09.2003 - 05.2004

Loss Prevention Officer 2IC

HMV RECORDS
08.1998 - 11.2001

AIRPORTAUTHORISEDOFFICER/ Customer Service Officer

WILSON GROUP SERVICES (NOT WILSON SECURITY)
01.1997 - 12.1998

CUSTOMER SERVICE SUPERVISOR AND RENTION

SUB BRANCH VODAFONE STORE
04.1992 - 11.1995

SECURITY TEAM LEADER/GUEST RELATIONS OFFICER

LA MIRAGE RECEPTION AND CONVENTION CENTRE
03.1992 - 12.1997

No Degree -

Sports Australia (former A.I.S)

No Degree - Certificate III in Security Operations (CIT)

TECHNICAL ADVANCED TRAINING

No Degree - HIGH PERFORMANCE DECISION MAKING

AUS SPORT (FORMER AIS)

No Degree - SENIOR FOOTBALL COACHING LEVEL 2

FOOTBALL AUSTRALIA

No Degree - SOCCER SPORTS SCIENCE

VICTORIAN INSTITUTE OF SPORT

No Degree - YEAR 12 VCE

Thomastown High School

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