Tommy Do
Watsonia,VIC
Summary
Driven by a needs-focused approach, I leveraged my problem-solving skills and empathy at Mastercuts Butcher to enhance customer satisfaction and sales productivity. Collaborating effectively, I developed personalized learning plans as a Private English Tutor, significantly improving student outcomes. My blend of customer service and teamwork fosters both client relationships and a positive work environment.
Overview
2
2
years of professional experience
Work History
Private English Tutor
Self-employeed
03.2024 - Current
- Practiced active listening and collaborated with students to understand their strengths and weaknesses in the context of language skills
- Developed individualized learning plans for each student, addressing their specific needs and goals in VCE English
- Fostered a safe and friendly discussion environment for students and parents
Sales Specialist
Mastercuts Butcher
11.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem-solving.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Informed customers of seasonal promotions to increase sales productivity and volume.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Education
Bachelor of Commerce - Actuarial Studies
University of Melbourne
Melbourne, VIC11.2026
Skills
- Patience and Empathy
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Extracurricular activities
- Juggling
- Chess
- Gym
Timeline
Private English Tutor
Self-employeed
03.2024 - Current
Sales Specialist
Mastercuts Butcher
11.2022 - Current
Bachelor of Commerce - Actuarial Studies
University of Melbourne
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