Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tommy Do

Sydney,NSW

Summary

I possess high motivation with superb technical and communication skill set. Possessing excellent interpersonal relationships, I can speak fluently, but clearly, concisely, and persuasively — best suited for high-speed sales environments. Possessing very high typing skills and good computer proficiency, I'm productive while working with computer applications and can navigate systems with ease. Being curious when it comes to technology, willing to learn, and quick to adjust, so I'm extremely coachable. My adaptability, active listening, and problem-solving traits build trust with clients and resolve their issues with confidence. I work well under pressure, stay organized with systematic workflow, and always strive to overdeliver while creating positive team ambiance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate Intern

LIVERPOOL - OFFICEWORKS
11.2023 - 12.2023
  • Assisted Customers: Actively aided clients in finding items and moving across the store to make sure that they had an enjoyable experience that would make them consider returning to the store.
  • Provided Solutions: Helped customers to find what they were looking for by providing choices which were relevant to their range of What Do You Need, and therefore avoiding complaints which would benefit the relationship with customers.
  • Gained Product Knowledge: Cultivated comprehensive knowledge concerning the wide range of products and services offered by Officeworks and as a result, I was able to confidently make suggestions as to what the customers should buy rather improving the customers buying process.
  • Interpersonal Skills: Built rapport with clients by providing quality customer service and problem solving Relationship Building: Established personal connections with customers, exceeding customer service expectations.
  • Adapabilty: Demonstrated flexibility in handling diverse tasks and responsibilities, ranging from front-line customer interactions to back-end inventory management. Ability to adjust quickly when operational demands change, such as during peak sales periods or staffing shortages.
  • Team Collaboration: Worked collaboratively with team members to create a positive work environment, enhancing group productivity. Participated in team meetings and training sessions to share best practices and elevate overall customer service standards.

Barista Trainee

TAFE NSW - ULTIMO
09.2024 - 09.2024
  • Maintained cleanliness: Maintained cleanliness and organization of work area, adhering to health and safety guidelines.
  • Inventory Management: Conducted inventory checks and restocked supplies as needed.
  • Time Management: Developed effective time management skills by multitasking and prioritizing tasks in a fast-paced setting, ensuring timely service without compromising quality.
  • Equipment Operation: Gained practical experience in the operation and maintenance of coffee machines and related equipment to ensure optimal performance and beverage quality.
  • Barista Techniques: Mastered fundamental barista techniques, including latte art creation, to enhance beverage presentation and overall customer satisfaction.
  • Quality Control: Ensured that all brewed coffee basic factors including flavour and presentation were at a constant level by frequently tasting brewed coffee. The establishment projects a good image and as such, all efforts were put into meeting set beverage quality standards.
  • Health And Safety Compliance: Made routine checks on equipment and machinery to ascertain compliance to health and safety requirements. The equipment was routinely cleaned to ensure maintenance of compliance standards. This preventive measure enabled safe work environment.

Warehoue Worker Intern

SMITHFIELD
04.2023 - 04.2024
  • Physical Stamina: Regularly lifted and moved heavy pieces of furniture, demonstrating sufficient physical strength and stamina to accomplish tasks regardless of their time sensitivity.
  • Team Collaboration: Collaborated with team members towards the planning and execution of daily chores, establishing a cooperative work atmosphere that improved efficiency and productivity.
  • Inventory Management: Helped execute routine counts of inventories and tried to keep everything in order, which enhanced accuracy levels and ensured that products were always available when required.
  • Safety Compliance: Followed the necessary safety procedures and measures and used proper lifting techniques and kept the work environment free of any hazards, thereby enhancing safety at the workplace.

Education

High School -

Canley Vale High School
Sdyney
09.2024

Skills

  • Computer Skills
  • Typing 150 WPM
  • Multitasking Under Pressure
  • Attention to Detail
  • Time Management
  • Email, Live Chat, And Virtual Communication Tools
  • Excellent Verbal & Written Communication
  • Persuasive Speaking & Active Listening
  • Strong Interpersonal Skills
  • Relationship-Building
  • Emotional Intelligence
  • Cold Calling / Outbound Communication
  • Adaptable & Quick Learner
  • Positive Attitude
  • Problem-Solving Mindset
  • Confidence Without Being Pushy

Certification

  • Barista
  • Highschool Completion
  • Highschool Workplacement Certificate Completion

Languages

  • English
  • Vietnamese

Timeline

Barista Trainee

TAFE NSW - ULTIMO
09.2024 - 09.2024

Sales Associate Intern

LIVERPOOL - OFFICEWORKS
11.2023 - 12.2023

Warehoue Worker Intern

SMITHFIELD
04.2023 - 04.2024

High School -

Canley Vale High School

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Tommy Do