Tommy McMah
Product Quality Manager
Sunshine Coast,QLD
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 6 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and training. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all restaurant departments.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Department Manager
McDonald's Australia
Minyama, QLD
11.2021 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Managed annual freight budget of $2,000,000.
- Coached and trained both ab-initio and existing employees on procedures and standards to reduce waste by 11%
Shift Manager
McDonald's Australia
Minyama, QLD
01.2021 - 11.2021
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensured compliance with both McDonald's and government issued labour laws.
Crew Trainer
McDonald's Australia
Minyama, QLD
04.2018 - 01.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Set positive example for team members by providing high-quality, efficient service.
Crew Person
McDonald's Australia
Minyama, QLD
09.2016 - 04.2018
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Engineering - Civil Engineering
University of The Sunshine Coast
Sunshine Coast, QLD 02.2021 - Current
Skills
Policy and procedure adherence
Inventory management
Quality control
Hobbies
Strong passion for aviation, Recreational Pilots Licence Holder
Timeline
Department Manager
McDonald's Australia
11.2021 - Current
Bachelor of Engineering - Civil Engineering
University of The Sunshine Coast
02.2021 - Current
Shift Manager
McDonald's Australia
01.2021 - 11.2021
Crew Trainer
McDonald's Australia
04.2018 - 01.2021
Crew Person
McDonald's Australia
09.2016 - 04.2018