Tommy Nguyen
Sydney,NSW
Summary
Experienced IT technician with 2 years of hands-on expertise in managing and troubleshooting computer systems. Passionate about technology and possessing a understanding of computers, I have developed a strong foundation in hardware, software, and system operations. My professional experience includes providing technical support and resolving complex technical issues, which has further sharpened my skills. Recognised for my ability to quickly learn and adapt to new tools and environments, I am eager to embrace new challenges and expand my knowledge in the ever-evolving IT industry. With a proactive problem-solving approach and a commitment to continuous learning, I contribute effectively to team success by bringing dedication, innovation, and enthusiasm to any organisation.
Overview
7
7
years of professional experience
2
2
Languages
Work History
IT Technician
Right Hand IT Solutions
Sydney, NSW
06.2022 - Current
- Responsible for installations of various payment terminals from large organisations including Commonwealth Bank of Australia, National Australia Bank, Westpac, etc
- Arrange delivery of Eftpos terminal machines and offer services including installation, upgrades, replacement, and de-installations at merchant sites
- Provide on-site technical support to merchant about the terminal functionality and ensure merchant is satisfied with the service
- Maintained office PCs, networks and mobile devices.Skills: Technical Support
- Computer Repair
- Field Technicians
- Customer Service
- Sales
Operations Manager Assistant
King Group
05.2022 - 06.2022
- Invoicing/ Quoting
- Packing Orders
- Installations for Gutter Guards
Customer Service Manager
Coles Liquorland
03.2020 - 05.2022
- Customer service and knowledge about Wines, Spirits and Beers
- Unload/load stock
- Stocking on shelves neatly and correctly
- Cash Handling and maintaining
- Opening and closing
- Stock taking
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritising customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Gaming Attendant
Smithfield RSL
03.2019 - 01.2020
- Serve beverages, clean tables, and make sure workplace is tidy
- Green and assist customers with any enquiries or concerns
- Customer Service
- Ability to comply with aggressive/intoxicated customers
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
Warehouse Worker
The Iconic
02.2018 - 01.2019
- Heavy lifting and can work on foot for a long period of time
- Keeping the workplace environment safe and tidy
- Unload/load stock and controlling dispatch
- Have a good relationship with all co-workers and can work in a team or independently
Education
High School Diploma -
Canley Vale High School
Sydney, NSW 04.2001 - 01.2017
Certificate I - Hospitality
Canley Vale High School
Certificate II - Workplace Skills
BSB20120
RSA -
Responsible Service of Alcohol
04.2001 -
RSG -
Responsible Service of Gambling
04.2001 -
Work Safely At Heights -
RIIWHS204E
04.2001 -
Skills
Customer-oriented
Multi-tasking
Task prioritization
Excel
Word
PowerPoint
Technical Support
Computer Repair
Field Technicians
Customer Service
Sales
Problem-solving
Customer service
Data analysis
Technical support
Desktop technical support
Timeline
IT Technician
Right Hand IT Solutions
06.2022 - Current
Operations Manager Assistant
King Group
05.2022 - 06.2022
Customer Service Manager
Coles Liquorland
03.2020 - 05.2022
Gaming Attendant
Smithfield RSL
03.2019 - 01.2020
Warehouse Worker
The Iconic
02.2018 - 01.2019
High School Diploma -
Canley Vale High School
04.2001 - 01.2017
RSA -
Responsible Service of Alcohol
04.2001 -
RSG -
Responsible Service of Gambling
04.2001 -
Work Safely At Heights -
RIIWHS204E
04.2001 -
Certificate II - Workplace Skills
BSB20120
Certificate I - Hospitality
Canley Vale High School
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