Tommy Nguyen
Kingsgrove
Summary
Dynamic and detail-oriented IT professional with hands-on experience at Longmen Computers and IDT – Amazon Work Placement Program. Proven ability in cloud computing and customer service, complemented by strong teamwork and active listening skills. Successfully contributed to technical projects and improved operational workflows, demonstrating a commitment to excellence and continuous learning.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Work Experience Student
Longmen Computers
12.2024 - 12.2024
- Assisted with hardware and software installation, configuration, and troubleshooting under the guidance of qualified technicians.
- Performed diagnostic checks on desktop PCs, laptops, and peripherals, identifying basic technical issues and contributing to repair workflows.
- Supported customer service operations by communicating with clients, documenting issues, and providing general assistance at the front desk.
- Participated in computer assembly tasks, including installing components, preparing systems for deployment, and ensuring equipment met quality standards.
- Safely handled, lifted, and organised computer equipment while maintaining a clean and efficient workspace.
- Assisted with inventory management by organising parts, tracking stock levels, and preparing components for technician use.
- Collaborated with team members on workshop tasks, developing practical IT skills and improving understanding of computer systems and maintenance procedures.
Work Experience Student
IDT – Amazon Work Placement Program
05.2024 - 05.2024
- Completed structured training in cloud computing, cybersecurity, IoT, and digital technology through instructor-led workshops and seminars.
- Performed hands-on technical labs using AWS services, gaining experience with cloud environments, virtual machines, storage, and basic system configuration.
- Developed a team-based cloud computing project, contributing to solution design, research, implementation planning, and final presentation.
- Engaged in mentoring sessions focused on digital career pathways, industry expectations, and professional skill development.
- Completed AWS Educate self-study modules to strengthen foundational technical knowledge in cloud infrastructure and support technologies.
- Collaborated with peers in problem-solving activities, technical support simulations, and project planning tasks to build teamwork and communication skills.
Education
High School Diploma -
St Andrew's Cathedral
Sydney, NSW09-2025
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Active listening
Accomplishments
- Successfully supported cloud-related tasks during AWS work experience, demonstrating strong understanding of cloud services and modern IT workflows.
- Assisted in diagnosing and resolving hardware, software, and networking issues at Longman Co.
- Improved troubleshooting efficiency by following structured ticketing and documentation processes.
Certification
- Completed AWS Cloud Fundamentals Training – 2024
- Completed IT Support & Hardware Troubleshooting Training at Longman Co. – 2024
Languages
English
Native or Bilingual
Timeline
Work Experience Student
Longmen Computers
12.2024 - 12.2024
Work Experience Student
IDT – Amazon Work Placement Program
05.2024 - 05.2024
High School Diploma -
St Andrew's Cathedral