TOMOKA HIRAYAMA
Melbourne,VIC
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Living in CBD with a working holiday visa.
Overview
6
6
years of professional experience
Work History
Waitress
ROPONGI Dining Bar And Resturant
01.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Increased sales significantly by upselling higher-end products to customers.
Front Desk Receptionist
SEQUENCE MIYASHITA PARK HOTEL ROOF TOP CAFE&BAR
01.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments
- Collected room deposits, fees, and payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Gyu-Kaku, Yakiniku Restaurant
04.2017 - 01.2018
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
Tokai Gakuen High School
NagoyaGolden Secondary School, Canadian High School
Golden BCHigh School Diploma -
International School of Bangkok
Bangkok06.2020
Bachelor of Arts - Faculty of Liberal Arts
Sophia University
TokyoSkills
- Creativity
- Excel, PowerPoint, and Words
- Food Preparation and Safety
- Teamwork
- Multilingual ( Japanese and English)
- RSA
- Communication skill
- Guest Satisfaction
Additional Information
- Availability
3-5days a week
4pm-9pm everyday (flexible)
- Working Holiday Visa
Expires in July 2024
Timeline
Waitress
ROPONGI Dining Bar And Resturant
01.2022 - 06.2023
Front Desk Receptionist
SEQUENCE MIYASHITA PARK HOTEL ROOF TOP CAFE&BAR
01.2021 - 01.2022
Waitress
Gyu-Kaku, Yakiniku Restaurant
04.2017 - 01.2018
Tokai Gakuen High School
Golden Secondary School, Canadian High School
High School Diploma -
International School of Bangkok
Bachelor of Arts - Faculty of Liberal Arts
Sophia University
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