Hi, I’m
Tomoya Hirata
Saint Albans,Vic
Summary
Dynamic professional with a proven track record in customer relationship building and sales enhancement, notably at Totech Corporation. Excelled in fostering client loyalty and boosting sales through effective communication and negotiation skills. Demonstrates exceptional customer service and teamwork, contributing to significant sales achievements without relying on numerical specifics.
Additionally, I have four years of experience as a hall staff member at a restaurant during my university years, which has given me a strong understanding of Japan’s polite customer service practices.
Overview
10
years of professional experience
1
Certification
Work History
Totech Corporation
Salesperson for Air Conditioning Systems in Japan
04.2017 - 07.2023
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Torimatsu
Hall Staff at a Japanese Yakitori Restaurant
07.2013 - 03.2017
Job overview
- Ensured optimal presentation of food stations by regularly replenishing supplies and maintaining cleanliness throughout events.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Upheld high standards of personal appearance and conduct in adherence to company policy, presenting a professional image at all times on duty.
- I occasionally worked as a kitchen staff member.
Education
The University of KitakyushuJapan
Bachelor of Arts from Sociology
03-2017
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
Certification
- Microsoft Office Specialist (MOS) Certification
- Certify Java Level 2
Languages
English
Elementary
Timeline
Salesperson for Air Conditioning Systems in Japan
Totech Corporation
04.2017 - 07.2023
Hall Staff at a Japanese Yakitori Restaurant
Torimatsu
07.2013 - 03.2017
The University of Kitakyushu
Bachelor of Arts from Sociology
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