Tomson Koyipuram

• Manage comprehensive daily warehouse operations including storage optimisation, dispatch coordination, and stock accuracy maintenance
• Conduct detailed inventory and supplier lead time analysis to support demand planning and prevent stock shortages
• Develop and maintain KPI dashboards and performance reports, translating data into actionable recommendations for procurement and production teams
• Collaborate cross-functionally to identify bottlenecks and implement continuous improvement initiatives that reduce operational costs
• Analyse delivery performance metrics and supplier reliability to drive cost-to-serve optimisation

Supported retail and logistics operations while developing foundational customer service and inventory management skills

• Supervised inventory management systems and dispatch planning for complex warehouse operations
• Ensured full compliance with safety protocols, storage standards, and operational best practices
• Optimised material planning processes and logistics workflows to improve warehouse efficiency
• Supported senior management with data analysis and operational insights to drive decision-making

• Managed customer account recovery operations, consistently meeting monthly financial targets
• Developed and maintained strong stakeholder relationships through transparent communication and collaborative problem-solving
• Analysed customer data and created recovery strategies to optimise collection outcomes

• Processed financial transactions and managed customer accounts with meticulous accuracy
• Conducted operational audits and implemented process improvements that enhanced reporting efficiency
• Prepared analytical financial reports and dashboards to support senior management decision-making