Tomy (Ho Yeung) Wong
Pimpama,QLD
Summary
Proactive Parts and Accessories Manager with extensive experience advising customers, managing budgets, and overseeing daily operations. Skilled in inventory management, quality control, and customer service. Bringing expertise in cross-selling, team collaboration, and improving store efficiency to drive business growth.
Overview
10
10
years of professional experience
Work History
Parts and Accessories Manager
Motorcycle Holdings (Ultimate Kawasaki Gold Coast)
01.2024 - Current
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Ordered parts for customers, repair shops, and service departments.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
Customer Service Manager (Parts & Accessories)
Motorcycle Holdings (Team Moto Yamaha Gold Coast)
10.2020 - 12.2023
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased store revenue by cross-selling products and upselling services to customers.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Stocked and managed stock of parts.
- Developed strong relationships with vendors and suppliers, resulting in better pricing and improved delivery times.
Luxury Fashion Sales Associate
Givenchy
05.2020 - 09.2020
- Assisted with merchandising, creating visually appealing displays that attracted customers and promoted sales.
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Contributed to a clean, organized shop floor environment that facilitated seamless navigation for both staff members and clients.
- Collaborated with team members to create a positive and high-energy work environment, resulting in improved customer satisfaction.
- Built trust with clients through transparent communication regarding pricing, materials, sizing options, or any additional inquiries they had about luxury fashion items.
Store Manager
Tech Pros
12.2017 - 04.2020
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Phone Repair Technician
Mobile Plus Phone Shop (QLD)
02.2015 - 10.2017
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
- Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
Education
Certificate III - Automotive (Parts Interpreting)
Australian Automotive Training
Nerang, QLD08-2023
Bachelor of Science - Double Major (Marine Biology & Wildlife Biology)
Griffith University
QLD12-2015
Certificate IV - Tertiary Preparation Program
Queensland Institute of Business And Technology
Southport, QLD03-2013
Certificate in Japanese - Language Proficiency (Level 2)
Japan Educational Exchanges And Services
Tokyo01-2010
Certificate - Japanese (Upper Intermediate)
Sendagaya Japanese School
Tokyo09-2009
Skills
- Performance Analysis
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Positive Attitude
- Stock control
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Team Collaboration
- Professional and Courteous
- Self Motivation
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
English
Full Professional
Timeline
Parts and Accessories Manager
Motorcycle Holdings (Ultimate Kawasaki Gold Coast)
01.2024 - Current
Customer Service Manager (Parts & Accessories)
Motorcycle Holdings (Team Moto Yamaha Gold Coast)
10.2020 - 12.2023
Luxury Fashion Sales Associate
Givenchy
05.2020 - 09.2020
Store Manager
Tech Pros
12.2017 - 04.2020
Phone Repair Technician
Mobile Plus Phone Shop (QLD)
02.2015 - 10.2017
Certificate III - Automotive (Parts Interpreting)
Australian Automotive Training
Bachelor of Science - Double Major (Marine Biology & Wildlife Biology)
Griffith University
Certificate IV - Tertiary Preparation Program
Queensland Institute of Business And Technology
Certificate in Japanese - Language Proficiency (Level 2)
Japan Educational Exchanges And Services
Certificate - Japanese (Upper Intermediate)
Sendagaya Japanese School
Similar Profiles
Chase CoyneChase Coyne
Business Manager at Motorcycle HoldingsBusiness Manager at Motorcycle Holdings
Tara McGarrahTara McGarrah
Administrative Assistant at Ultimate Airstreams/AANW Holdings LLC/Airstream Adventures NWAdministrative Assistant at Ultimate Airstreams/AANW Holdings LLC/Airstream Adventures NW
Louise MonaghanLouise Monaghan
Practice Manager at South Coast Radiology Gold CoastPractice Manager at South Coast Radiology Gold Coast