Toneka Nye

• Processing claims for customers and achieving good customer outcomes.
• Contacting customers to advise them of the outcome of their claims or to request information.
• Ensuring I am using all resources such the Services Australia website before asking Local Peer Support for assistance.
• Ensure I am using simple language when talking to our customers and avoiding using jargon.
• Being helpful and assisting customers and team members to the best of my ability.
• Always ensuring I am being respectful and understanding towards the team and our customers.
• Making sure I am transparent by updating team members and customers of any changes and providing feedback.
• Interacting with a diverse range of individuals.
• Assisting customers to use digital services.
• Assisting peers when rostered on Local Peer Suppoft and in general.
• Quality checking claims and calls.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

• Worked with a variety of stakeholders within and outside of the agency.

• Temporarily worked in a higher position facilitating newly employed staff.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

• Maintained stock levels, ordered stock and managed invoices.

• Ensured patients felt relaxed and comfortable during dental procedures.

• Assisted not only dentists but orthodontists and prosthetist.

• Performed reception and administration duties such as answering the phones, booking appointments and taking payments.

• Assisted with complex procedures such as implant surgeries and braces placement.

• Contributed to office organization by maintaining accurate patient records and updating files regularly.

• Entered patient data into a program called Dental 4 Windows.

• Recorded expenses and maintained accounting records.

• Developed and updated spreadsheets and documents.

• Answering and making phone calls to clients regarding aircrafts.

• Drafted agendas, recorded minutes and created documents for meetings.

• Created purchase orders for stock.

• Maintained incoming and outgoing invoices.

• Used computer applications such as Microsoft including word, power point, excel and one note.

• Processed staff payments through MYOB.

• Organized flights and accommodation for work trips.

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.