TONEY AMANOAIL
ROXBOROUGH PARK ,VIC
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
BANCHETTO
AIRPORT WEST, VIC
10.2022 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista
GROOVE TRAIN
PLENTY VALLEY, VIC
02.2021 - 10.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Sales Representative
THE SMART BLIND Co.
CAMPBELLFIELD , VIC
02.2020 - 02.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated deals and handled complaints or objections.
Education
High School Diploma -
BRUNSWICK EAST HIGH SCHOOL
Brunswick East, VIC01-1985
Skills
- Opening and closing duties
- Coffee expertise
- POS Systems
- Menu Memorization
- Beverage Preparation
- Soft selling
- Up-selling
- Cash Handling
- Food Running
- Espresso machine operation
- Order Taking
- Team Player
- Hospitality service expertise
- Friendly and outgoing
- Exceptional customer service
Timeline
Barista
BANCHETTO
10.2022 - Current
Barista
GROOVE TRAIN
02.2021 - 10.2022
Sales Representative
THE SMART BLIND Co.
02.2020 - 02.2021
High School Diploma -
BRUNSWICK EAST HIGH SCHOOL
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