Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tong CAO

Stretton

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.


Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

9
9
years of professional experience

Work History

Sales Supervisor

AU VIta
04.2023 - Current
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Photographer

Self Employed
06.2022 - Current
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.

Nail Artist

Self-employed
01.2019 - 11.2022
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Model

RUI LUO
06.2016 - 12.2017
  • Developed growing contacts networks to secure regular work.
  • Supported fine art photographers by posing for portraits.
  • Modeled garments such as dresses, coats, underclothing.
  • Posed for photo shoots to showcase clothing designs and accessories.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.

Hotel Receptionist

Lexington Hotel
06.2015 - 06.2016
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected room deposits, fees, and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

Bachelor of Arts - Hotel Management

SHENYANG UNIVERSITY
CHINA
06.2015

Skills

  • Client Needs Assessment
  • Service Consultant Assistance
  • Dressing and Cosmetic Enhancement
  • Describe Cosmetic Procedures
  • Cosmetic Medicine
  • Customer Service
  • Room Booking

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Sales Supervisor

AU VIta
04.2023 - Current

Photographer

Self Employed
06.2022 - Current

Nail Artist

Self-employed
01.2019 - 11.2022

Model

RUI LUO
06.2016 - 12.2017

Hotel Receptionist

Lexington Hotel
06.2015 - 06.2016

Bachelor of Arts - Hotel Management

SHENYANG UNIVERSITY

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