Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tong Liu

Launceston,Tasmania

Summary

Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

10
10
years of professional experience

Work History

Business Owner

Self-employeed
08.2018 - Current
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Business Owner

Self-employeed
04.2014 - 08.2018
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Marketing - Marketing

University of South China
China

Bachelor of Computing - Computing

University of Tasmania
Launceston, TAS
12.2011

Skills

  • Staff Management
  • Negotiation
  • Issue Resolution
  • Team Collaboration and Leadership
  • Customer Relations
  • Risk Mitigation and Management
  • Business Development
  • Staff Hiring

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Business Owner

Self-employeed
08.2018 - Current

Business Owner

Self-employeed
04.2014 - 08.2018

Bachelor of Marketing - Marketing

University of South China

Bachelor of Computing - Computing

University of Tasmania
Tong Liu