Tong Liu
Launceston,Tasmania
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Business Owner
Self-employeed
08.2018 - Current
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Business Owner
Self-employeed
04.2014 - 08.2018
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Marketing - Marketing
University of South China
ChinaBachelor of Computing - Computing
University of Tasmania
Launceston, TAS12.2011
Skills
- Staff Management
- Negotiation
- Issue Resolution
- Team Collaboration and Leadership
- Customer Relations
- Risk Mitigation and Management
- Business Development
- Staff Hiring
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Business Owner
Self-employeed
08.2018 - Current
Business Owner
Self-employeed
04.2014 - 08.2018
Bachelor of Marketing - Marketing
University of South China
Bachelor of Computing - Computing
University of Tasmania