TONGA MELEANE TONGA
Girraween,Australia
Summary
Dynamic customer service professional with a proven track record at Americold, excelling in conflict resolution and database management. Adept at enhancing customer satisfaction through effective communication and team collaboration. Recognised for delivering high-quality service under pressure while training associates to maximize performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
DOCK OFFICE/QSR
Americold
Prospect, NSW
08.2022 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Handled customer complaints and disputes in a professional manner.
- Utilised job-related software to prepare change of address records and issue service discontinuance orders.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customer service in a courteous and professional manner.
- Assisted in taking urgent customer orders through emails or phone, and also organising transportation for the urgent deliveries.
- Approving bookings daily for products being brought in.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Verified that all required documents were received prior to dispatch or receipt.
- Answering phone calls, dealing with customer orders, or addressing any delivery issues.
- Resolved customer complaints regarding product quality issues and delivery issues quickly and professionally.
DOCK CONTROLLER
LINFOX
Chullora, Australia
07.2019 - 08.2022
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Assisted with new hire orientation and employee training.
- Responded quickly to emails or phone calls to meet customer needs, and resolve problems.
- Provided product information and resolved concerns to assist customers.
- Participated in ongoing training to enhance my job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Adhered to quality and service standards to support operational goals.
- Updated and maintained the database with accurate customer information and timely data entry.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Contacted carrier representatives to make arrangements or issue instructions for the shipping and delivery of materials.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Education
HIGH SCHOOL DIPLOMA -
CHRISTIAN COMMUNITY HIGH SCHOOL
Regents park, Nsw09.2009
Skills
- Customer service
- Database management
- Order processing
- Conflict resolution
- Effective communication
- Employee training
- Data entry
- Good Telephone Etiquette
- MS office
- Computer skills
- Calm under pressure
- Cultural awareness
- Team collaboration
- Attention to detail
References
- Andre Carrico, Shift Manager, Linfox Chullora, (042) 890-5040, Andre_carrico@linfox.com
- Laumanu Manu, QSR Officer, Americold, (042) 681-6448, Laumanu_Manu@Americold.com
Timeline
DOCK OFFICE/QSR
Americold
08.2022 - 07.2024
DOCK CONTROLLER
LINFOX
07.2019 - 08.2022
HIGH SCHOOL DIPLOMA -
CHRISTIAN COMMUNITY HIGH SCHOOL