Tonghai Fu

Negotiate with the head company for store location selection (obtained one of the best spots in the shopping mall with reasonable rent and management cost)

Reached the sales of goals set by company and continually increasing. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Take part in building membership system with I.T back ground(have successfully transform the 5000 customers to members since early 2022)

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Built up an online eco-system based on memberships.

Recommended specific products and services in alignment with individual needs, requirements and specifications through the system

Established team priorities, maintained schedules and monitored performance.

Leveraged data and analytics to make informed decisions and drive business improvements.

By far has absorbed 1 M members for the company and reached sales of 5 M RMB/year

Troubleshoot and diagnose problems to accurately resolve a wide range of technical issues.

Trained users on how to operate components and systems.

Walked individuals through basic troubleshooting tasks.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Went to help branches with Chinese-speaking customers in regard to inquiries of projects.