Tongxin Liao(Caroline Liao)
Melbourne,VIC
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Teaching Assistant
New Oriental
10.2022 - 05.2023
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
Translator
Baidu Subtitle Translation
02.2022 - 09.2022
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Streamlined translation processes for improved efficiency and faster turnaround times.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Cashier
Treasure Of Hope Holiday Store
05.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Media And Communication
University of Melbourne
Melbourne, VIC07.2026
Skills
- Verbal and Written Communication
- Editing Skills
- Customer Engagement
- Payment Collection
- Payment Processing
- Customer Assistance
- Product Recommendations
- Customer Service
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Korean
Elementary
Timeline
Teaching Assistant
New Oriental
10.2022 - 05.2023
Translator
Baidu Subtitle Translation
02.2022 - 09.2022
Cashier
Treasure Of Hope Holiday Store
05.2021 - 12.2021
Bachelor of Arts - Media And Communication
University of Melbourne
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