Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Toni Ambrose

30 Esplanade, Point Vernon,QLD

Summary

I have a track record of completing tasks efficiently, visual merchandising, and attention to detail. I pride myself on excellent customer service, where exceptional phone manner is a must, and communication and problem-solving are essential to ensure a positive customer experience. I am a very friendly, smiling, happy person who enjoys interactions with customers and team members alike, which makes it easy for me to work well with others. My proven history of success is demonstrated by the awards I have won over time. Highly motivated employee with a desire to take on new challenges with a strong work ethic, and the ability to adapt to working effectively, unsupervised. I quickly master new skills, with a passion for continuous learning and innovation. I would love the opportunity to work in your organization and show you the passion I have for my work.

Overview

19
19
years of professional experience

Work History

Retail Supervisor

BCF
Hervey Bay, QLD
02.2013 - Current
  • Provided guidance to staff members regarding customer service techniques and problem-resolution strategies.
  • Trained, managed, and motivated employees to promote professional skill development.
  • Supervised the daily operations of the store and ensured customer satisfaction.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Ensured compliance with all safety regulations, policies, and procedures.
  • Used the Point of Sale register system to complete transactions.
  • Updated and contributed to visual merchandising displays and ideas to attract customers, and promote sales.
  • Supervised the work of cashiers, trained new team members, and monitored performance.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Enhanced customer loyalty programs, resulting in an increase in repeat customers.
  • Assisted in training new employees on product knowledge, strategies to enhance performance, and customer service.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
  • Work effectively in team environments to make the workplace more productive, achieve objectives, and meet deadlines.
  • Identified the needs of customers promptly and efficiently.
  • Answering phone calls and directing where needed.

Owner/operator of Dog Grooming

Franchisee thru Aussie Pooch mobile
Brisbane , QLD
05.2006 - 08.2011
  • Used excellent verbal skills to engage with customers in conversation, face-to-face, or through phone call conversations, to effectively determine needs.
  • Developed and implemented strategies to increase customer satisfaction and loyalty, with attention to detail.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand is used to set prices or credit terms for goods or services.
  • Developed and implemented successful sales strategies to meet business goals.
  • Created marketing campaigns and implemented successful business strategies to attract new customers.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supplies stocked.
  • Developed strategic plans to increase profitability and efficiency.
  • Sold franchises in QLD, and provided leadership, training, insight, and mentoring, and supplied knowledge of various company programs.
  • Provided direction and guidance on marketing strategies to new franchisees.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Maintained cleanliness of the work area and equipment in accordance with safety regulations.
  • Learned and followed safety and emergency procedures.

Education

High School Diploma -

Maryborough State High
Maryborough, QLD
12-1987

Skills

  • Customer service
  • Effective communication
  • Visual merchandising
  • Relationship management
  • Problem resolution
  • Organizational skills
  • Risk management
  • Time management
  • Approachability
  • Service excellence
  • Eagerness to learn
  • excellent phone manners
  • very friendly demeanor
  • Professionalism
  • Multitasking Abilities

Affiliations

  • I have a passion for music, and enjoy camping with my son
  • I love talking about the history of the town here, as being a fourth-generation resident, I find things from the past very interesting
  • Taking my mother on outings, and having family time
  • I enjoy taking my dog for walks and beach walks
  • Enjoy travels close or afar

Accomplishments

  • I have won with BCF twice, team member of the month
  • Nominated for Team Member of the Year for the whole company
  • Won Franchisee of the Year a few times with Aussie Pooch Mobile
  • Won the International Franchisee of the Year award
  • Sold the most franchises in Australia than any other rep

References

References available upon request.

Timeline

Retail Supervisor

BCF
02.2013 - Current

Owner/operator of Dog Grooming

Franchisee thru Aussie Pooch mobile
05.2006 - 08.2011

High School Diploma -

Maryborough State High

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Toni Ambrose