Toni Amos
Midvale
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Assistant
IGA
04.2020 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Operated POS system to process payments and provide receipts.
Christmas Casual Retail Assistant
JB Hi-Fi
11.2019 - 01.2020
- Assisted customers with sales orders, returns and exchanges.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked flexible hours across night, weekend and holiday shifts.
- Answering phones at the register and helping to direct all calls accordingly
Team Member
KFC
10.2017 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Science - Biological Sciences
Murdoch University
Perth, WAHigh School Diploma -
Eastern Hills Senior High School
Mount Helena, WA10.2019
Skills
- Positive Customer Engagement
- Efficient Service
- Available Nights, Weekends and Holidays
- Returns and Exchanges
- Bagging Items
- POS Transactions
Certification
- certificate II in hospitality
- First aid certificate
- Mental health first aid certificate
- Working with children check (WWCC)
- WACE
- Responsible service of alcohol (RSA)
Timeline
Store Assistant
IGA
04.2020 - 01.2023
Christmas Casual Retail Assistant
JB Hi-Fi
11.2019 - 01.2020
Team Member
KFC
10.2017 - 06.2019
Bachelor of Science - Biological Sciences
Murdoch University
High School Diploma -
Eastern Hills Senior High School
- certificate II in hospitality
- First aid certificate
- Mental health first aid certificate
- Working with children check (WWCC)
- WACE
- Responsible service of alcohol (RSA)