Toni Bale
Guildford,NSW
Summary
Dynamic Practice Manager with proven expertise in practice management and staff development, honed at Ermington Family Medical Practice. Excelled in optimizing workflows and patient scheduling, significantly enhancing patient satisfaction and practice revenue. Skilled in electronic health records and known for exceptional problem-solving abilities, fostering a collaborative and efficient workplace environment. Highly skilled and enthusiastic professional with more than 28 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
Work History
Practice Manager
Ermington Family Medical Practice
06.1996 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Consulted with healthcare professionals on business decisions.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Handled job duties for staff members which were unavailable or out of office.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for medical practice.
- Provided supervision and management to team of support personnel.
- Supervised team of 4 office personnel.
Skills
- Practice Management
- Staff Management
- Records Management
- Electronic Health Records
- Staff Development
- Patient Scheduling
- Patient Registration
- Appointment management
- Front Office Management
- Medical Billing
- Front Desk Operations
- Reminder calls
- Electronic Medical Records
- Telephone Etiquette
- Appointment Setting
- Medical Records Management
- Medical billing and coding
- Medical office administration
- Customer Service
- Time Management
- Documentation and Recordkeeping
- Data Entry
- CPR Certified
- Invoice Processing
- Medical Records Verification
- Patient Billing
Timeline
Practice Manager
Ermington Family Medical Practice
06.1996 - Current
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