Hi, I’m
Toni Bird
Noosa Heads,QLD
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency and patient satisfaction at Priceline Pharmacy. Expert in medication dispensing and confidentiality, bolstered by strong problem-solving skills and team collaboration. Achieved a significant reduction in prescription wait times, demonstrating a commitment to excellence and patient care.
Overview
2
years of professional experience
1
Certification
Work History
Priceline Pharmacy
Pharmacy Technician
2023.02 - Current (1 year & 7 months)
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Education
Pharmacy Guild , Australia
GED
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- Pharmacy and customer records management
- Labeling Accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Healthcare regulations
- Medication labels
- Receiving incoming supplies
- Medication Storage Procedures
- Secure storage of medications
- OTC Recommendations
- Customer Service
- Data Entry
- Attention to Detail
- Prioritization and Organization
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Team Coordination
Certification
- Certified Owner/Operator, Jet Therapy Air Assisted Massage - 2010-2020
Pets, swimming, beach, travelling, camping
My beautiful pets; "Gigi" Golden Cocker Spaniel & "Louis" Persian/Himalayan Cat best buddies.
Love to swim at the beach & complex where we live In Noosa Heads, the beach is the best in the world.
Have travelled extensively all throughout the world & was working/living in Queenstown, NZ at the airport for Air New Zealand & Virgin, check in agent whilst also working at Wilkinson's Pharmacy. Camping has been in my life since school days; tenting, caravanning & travelling around Australia camping in a small tent for 3 months.
Timeline
Pharmacy Technician
Priceline Pharmacy
2023.02 - Current (1 year & 7 months)
Pharmacy Guild
GED
- Certified Owner/Operator, Jet Therapy Air Assisted Massage - 2010-2020
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