Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Britow

Broadbeach,QLD

Summary

My name is Toni Britow. Currently living on the Gold Coast with retail sales and management experience. Knowledgeable about all operations, including people management, financial leadership and customer satisfaction. Decision making, organisational skills and a can do attitude to ensure every task is completed to company standards.

Overview

3
3
years of professional experience

Work History

Retail Manager

Glassons
11.2022 - 01.2023
  • Provided daily procedures to keep store clean, stocked, and well-organised.
  • Coached, managed and developed employee performance to provide exceptional service, achieve sale targets and progression of team members.
  • Effectively allocated tasks during high foot traffic times to keep operations running smoothly and employees focused.
  • Exceeded sales goals and accomplished objectives by inspiring staff and promoting products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised merchandise displays to catch attention of customers and elevate their experience.

Retail Assistant Manager

Glassons
05.2022 - 11.2022
  • People skills during interaction with employees and customers.
  • Handled customer service by dealing with complaints. Helped customers find specific products, answered questions and offered product advice.
  • Assisted with recruiting, hiring, and educating retail team to maintain store standards.

Retail Assistant

Glassons
09.2020 - Current
  • Maintained tidy and organised store to follow with cleanliness standards.
  • Greeted customers, helped locate products, and suggested suitable options.
  • Stocked merchandise, in styles and sizes for customers to easily access.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

High School Diploma -

Westlake Girls High School
Auckland, New Zealand
12.2019

Skills

- Judgement and Decision Making

- Active Listening

- Attention to Detail

- Merchandising

- Leadership Development

- Strong Communication and interpersonal skills

- Recruiting and Hiring

- Time Management

Timeline

Retail Manager

Glassons
11.2022 - 01.2023

Retail Assistant Manager

Glassons
05.2022 - 11.2022

Retail Assistant

Glassons
09.2020 - Current

High School Diploma -

Westlake Girls High School

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Toni Britow