TONI DAISY
Heatley,Qld
Summary
To obtain employment stability with a quality employer, gain new skills and become a valued member of their team. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Service Officer
Services Australia
06.2022 - Current
- Scheduled environment, incoming and outgoing calls to Centrelink customers Australia- wide and overseas, processing forms and time management, processing non-new claims and helping customer enquiries over the phone, assisting customers reach a favourable outcome
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Completed a Diploma in Project Management
Administrative Officer
Bravus Mining And Resources
02.2022 - 06.2022
- Admin duties such as customer service, filing, incoming calls, supporting the administration manage.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administration Assistant
Achieve
06.2019 - 03.2020
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Consulted with manager on departmental policies and projects.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
Maternity Leave, Tafe & Uni Study
-
01.2013 - 01.2018
Administration Assistant
Laing O’Rourke
01.2012 - 01.2012
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Administration Assistant/Receptionist
Department of Human Services
01.2012 - 01.2012
- Call Centre – Customer service, incoming calls and taking enquires and coming to a satisfactory outcome for the customer
Administration Assistant
Mount Isa Mines
01.2012 - 01.2012
- Executed record filing system to improve document organization and management.
- Assisted administration manager in any/all duties
Administration Assistant
Queensland South Native Title Services
01.2011 - 01.2011
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Receptionist/Medical Receptionist
Goori Mens Recovery Centre/Thornlands Surgery
01.2010 - 01.2011
- Every Wednesday @ Thornlands Surgery - Medical receptionist duties
- Maintained building security by monitoring logbook and issuing visitor badges.
- Supported office staff and operational requirements with administrative tasks.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
- Corresponded with clients through email, telephone or postal mail.
- Helped patients complete necessary medical forms and documentation.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Sales Assistant
Prices Plus
01.2008 - 12.2009
- Customer service, checkout operator, office maintenance, float management, EFTPOS, till operations, customer interaction skills and service, restocking products, closing, and opening of business
Education
Diploma of Government (PSP50122)
Certificate III Business
Southbank Institute of Technology
Certificate IV Health And Leisure
Train 4 Life
Kirwan State High School
2008
Skills
- Active team participant
- Administration experience
- Excellent Communication and People skills
- Great organisation
- Excellent Customer Service
- Information Updates
- Database Systems
- Government Agency Guidelines
- Customer Service and Assistance
- Customer Inquiries
Timeline
Service Officer
Services Australia
06.2022 - Current
Administrative Officer
Bravus Mining And Resources
02.2022 - 06.2022
Administration Assistant
Achieve
06.2019 - 03.2020
Maternity Leave, Tafe & Uni Study
-
01.2013 - 01.2018
Administration Assistant
Laing O’Rourke
01.2012 - 01.2012
Administration Assistant/Receptionist
Department of Human Services
01.2012 - 01.2012
Administration Assistant
Mount Isa Mines
01.2012 - 01.2012
Administration Assistant
Queensland South Native Title Services
01.2011 - 01.2011
Receptionist/Medical Receptionist
Goori Mens Recovery Centre/Thornlands Surgery
01.2010 - 01.2011
Sales Assistant
Prices Plus
01.2008 - 12.2009
Diploma of Government (PSP50122)
Certificate III Business
Southbank Institute of Technology
Certificate IV Health And Leisure
Train 4 Life
Kirwan State High School
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