Toni Easton
Andergrove,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Label Machine operator and Packer
Acclaimed Workforce.
10.2021 - 09.2023
- Maintained clean, tidy and safe working environment in packing area.
- Kept production lines running smoothly and efficiently at all times.
- Performed regular maintenance and cleaning of packing machinery.
- Monitored and adjusted machine settings to maintain product quality and accuracy.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Room Attendant
Abbottsleigh Motel
01.2019 - 01.2021
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Checked appliances in guest rooms to determine good working order.
Warranty Clerk, •Business Owner operator
All Electrical & Refrigeration Services
01.2014 - 01.2019
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
Office Administrator
Kookaburra Electrical
01.1998 - 01.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor of Operations
Seafood Blues
01.1997 - 01.1998
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Day Care Mother
01.1994 - 01.1997
- Ran from home While I had my oldest 2 children (We also had a part time Electrical Business going as my husband did 4 on and 4 off at the mines
- I did his accounts etc- using Myob).
Supervisor, Manager
Café Midale
01.1994 - 01.1997
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
O'Connor Catholic College
Armidale, NSW11.1987
Skills
- Basic Math
- Decision-Making
- Organization
- Problem-Solving
- Self-Motivated
- Multitasking
Timeline
Label Machine operator and Packer
Acclaimed Workforce.
10.2021 - 09.2023
Room Attendant
Abbottsleigh Motel
01.2019 - 01.2021
Warranty Clerk, •Business Owner operator
All Electrical & Refrigeration Services
01.2014 - 01.2019
Office Administrator
Kookaburra Electrical
01.1998 - 01.2013
Supervisor of Operations
Seafood Blues
01.1997 - 01.1998
Day Care Mother
01.1994 - 01.1997
Supervisor, Manager
Café Midale
01.1994 - 01.1997
High School Diploma -
O'Connor Catholic College
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