Toni Faint
Townsville,QLD
Summary
I am a dedicated, honest and reliable person who always carries myself in a professional manner. I am able to understand and relate to any direction given. I have a strong willingness to learn new skills to become confident and have the knowledge to do well in my role. I work well within a team and listen to all instructions given but also self-motivating and able to work independently as required.
Overview
12
12
years of professional experience
Work History
Practice Coordinator
1300Smiles Northshore
Townsville, Qld
01.2023 - Current
- Monitored lab results for accuracy and completeness before releasing them to physicians or other healthcare providers.
- Updated patient information as needed in practice management software.
- Reviewed invoices for accuracy prior to payment processing.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Communicated with patients with compassion while keeping medical information private.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Coordinated medical records between internal departments and external providers.
- Assisted with preparing reports related to billing activities or other administrative tasks.
- Served as a liaison between the practice and third party payers when resolving issues related to reimbursement or claims denials.
- Ensured that all necessary forms were completed accurately and timely.
- Motivated staff by offering direction and providing constructive feedback.
- Explained policies, procedures and services to patients.
- Maintained accurate patient information in electronic health records system.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
1300Smiles Northshore
Townsville, Qld
05.2022 - 01.2023
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Front Desk Coordinator
1300Smiles Dentist
Townsville, Qld
04.2021 - 05.2022
- Ensured that all front desk areas were kept clean and organized at all times.
- Assisted with scheduling shifts for front desk staff members according to business needs.
- Posted charges, updated accounts and issued bills to departing guests.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
- Maintained cleanliness of front lobby area.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided support to other departments within the organization as needed.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted with the booking of travel arrangements for clients, including flights, hotels and car rentals.
Call Center
1300Smiles Dentist
Townsville, Qld
09.2020 - 04.2021
- Provided coaching and mentoring sessions for existing staff members on techniques for better communication with customers.
- Performed quality assurance checks on recorded calls for accuracy and clarity.
- Resolved escalated customer complaints in a timely manner, ensuring that customers received satisfactory resolutions.
- Assisted in developing procedures for handling difficult customers, such as those who are angry or confused about product features or services.
Cleaning
Kelly's Cleaning
Townsville, Qld
02.2020 - 07.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Cleaned homes following specific and detailed protocols and requests.
Laborer Helper
EPM
Townsville, QLD
06.2019 - 12.2019
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Removed debris from construction sites using brooms, shovels and wheelbarrows.
- Erected and broke down scaffolding, ladders and other support structures for installations.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Performed minor maintenance tasks on tools and equipment used in the job.
- Prepared surfaces prior to painting by filling holes with spackle or plaster.
- Cleaned and prepared construction sites by removing debris and possible hazards.
- Stripped old paint off surfaces using chemical strippers or powered sanders.
- Painted interior and exterior walls of homes or commercial buildings following customer specifications.
- Organized and cleaned work area and tools.
- Assisted with general labor duties such as shoveling, raking and hauling materials.
- Used ladders to reach higher elevations for installation of roof shingles.
Retail Assistant
Bras N Things
Townsville, Qld
11.2018 - 07.2019
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Operated cash registers efficiently during peak hours of business.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Retail Assistant
QldQldQldQldQldQldNorthshoreNorthshoreHomewares
Townsville, Qld
01.2012 - 06.2013
- Prepared merchandise for purchase or rental.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Placed special orders or called other local stores to find desired items for customers.
- Performed regular inventory checks to ensure accurate stock control.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Recommended, selected and located merchandise based on customer desires.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered phones promptly and directed calls appropriately.
Education
Kirwan State High School
Townsville, QLDSkills
- Continuous Improvement
- Workflow Efficiency
- Resource Utilization
- Records Management
Timeline
Practice Coordinator
1300Smiles Northshore
01.2023 - Current
Receptionist
1300Smiles Northshore
05.2022 - 01.2023
Front Desk Coordinator
1300Smiles Dentist
04.2021 - 05.2022
Call Center
1300Smiles Dentist
09.2020 - 04.2021
Cleaning
Kelly's Cleaning
02.2020 - 07.2020
Laborer Helper
EPM
06.2019 - 12.2019
Retail Assistant
Bras N Things
11.2018 - 07.2019
Retail Assistant
QldQldQldQldQldQldNorthshoreNorthshoreHomewares
01.2012 - 06.2013
Kirwan State High School
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