TONI FROST

• Provide general administrative support for all School operations (facilities management, office and IT equipment, SharePoint)
• Managed the SciQuest system for the School for all chemical orders
• Undertake transactional administrative activities across school functions. This includes procurement, processing invoices, reimbursements, credit card reconciliations & per diems. Liaising with suppliers and stakeholders.
• Organise on and off-site travel for fieldwork, research conferences, and workshops (bookings, transport, resourcing, risk assessments) for staff and students
• Arrange freight and courier of specimens, samples and research items
• Support onboarding of new staff, HDR students, honorary appointees, visitors, and volunteers (WHS and University requirements)
• Provide event coordination and administration support for School and Department events
• Assist in designing, developing, and implementing improvements to administrative systems, processes, and procedures
• Updated and maintained spreadsheets and databases
• Ensure all documentation related to policies is up-to-date and accessible, including maintaining a central repository of policy documents.

Casual Laboratory Technician

• Assisted the Operations Manager to set up materials for experiments and teaching resources
• Maintain and calibrate laboratory equipment
• Manage inventory and ordering of laboratory supplies and materials.

• Management of CRM services, using Links Modular Solutions System
• Management of College software systems, records and filing.
• Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications.
• Bookings, timetabling, waitlist management and reporting.
• Financial reporting and budgeting KPI's.
• Built and implemented systems for lead generation, member management and office operations.
• Business planning - campaigns, advertisement, retention and strategic planning.
• Recruitment, team training, conducting performance reviews & rosters.
• Created standard operating procedures across & automated operations across teams
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

• Management of CRM services, using Links Modular Solutions System
• Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications
• Financial reporting and budgeting KPI's
• Built and implemented systems for lead generation, member management and office operations
• Recruitment, team training, conducting performance reviews & rosters
• Trained current staff on MQU Sport Procedures & Policies
• Follow all WH&S & Risk Management policies and procedures and adopts a responsible attitude towards own safety and safety of others

• Conducts the fortnightly accounts receivable, overseeing membership administration
• Membership reports; financial updates & quantitative analysis
• Assists the Customer Service Team with the functions of cash control and reconciliation
• Writes, refines and documents Macquarie University Sport policies, forms, work instructions, standards and expectations relating to customer service and member relations