TONI HALL
Hoppers Crossing,VIC
Summary
COVID & FLU VACCINE = FULLY VACINATED WWC = Current Criminal History Check = Current NDIS SECURITY SCREEN = CURRENT First Aide & CPR
Current Empathetic Support Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for clients. Offers enhanced care with flexible learning approach for individuals Experienced in, in-home settings providing guidance and encouragement to clients through physical and emotional support.
Overview
18
18
years of professional experience
Work History
SOLE TRADING
SUPPORT PERSON
02.2021 - 07.2023
- Providing professional person centered support aimed at nurturing growth and community inclusion of client
- Provided support and services to help clients to thrive
- Preparing breakfast, Lunches to take to school ( guided by clients Guardian)
- Preparing dinner, help with eating some foods (spaghetti, noodles, runaway peas etc.)
- Undressing for shower, showering, teeth cleaning, drying off whilst in shower wheelchair
- Moving from shower chair to bed to redress
- Diaper changes for incontinence
- Outings for Weekly/Monthly Medical appointments, therapy, Hydro sessions (swimming)
- At home entertainment
- Compassion, empathy, Joking and Laughter
- Easy i care- Disability Support/Carer Provider
- Working closely with each client and their families
- That empowers you to live meaningful life
- Assisting in personal care
- Assisting in domestic care
- Errands (Shopping)
- Meal preparation
- Respite Days away
- Outing into community
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Promoted community integration by providing extensive physical, emotional and social support
- Documented client progress and activities in accordance with agency policies and procedures
Individual Support Worker
Easy Icare Support Services
03.2018 - 02.2021
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
Environmental Service Worker
SPOTLESS
08.2015 - 06.2017
- CLEANING FACILITYS – The Alfred Melbourne
- Multitasking in certain time frames
- Working independently or as a team
- Operational, Health and Safety
- Providing cleaning services of highest quality
- Working on offsite Alfred Health Mental Health Facility's
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odours and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Operated electronic backpack vacuums and floor sweepers.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Library Assistant & Teacher Aide
QUEENSLAND EDUCATION
02.2008 - 12.2012
- Assist the Librarian in ensuring the functioning and daily operation of the school library
- Assist in preparing and organising resources and materials for circulation
- Responding to teachers requests to find materials needed for class
- Shelving books and other library materials
- Maintain student library use records and accounts including overdue notices and collection of fines
- Supervising students while in the library
- Assist the teachers within their classrooms with preparation and daily activities
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained safety and security by overseeing students in recess environments.
- Supervised students on field trips for safety and proper behaviour in public settings.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Mentored and tutored individual students needing additional help.
- Assisted teachers with supervision and care of group of 25 children
ENVIROMENTAL OFFICER
QUEENSLAND HEALTH
03.2005 - 11.2007
- Responsible for cleaning services of extreme quality within the Mental Health Unit
- Working in different areas of the hospital = I.C.U., Renal and Theatre
- Workplace Health and Safety
- Working with extreme care and attention due to the workplace environment
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Developed and maintained courteous and effective working relationships
Education
CHC33015- Certificate lll Individual Support (Disability) NDIS Security Screen CHLT32812 – Certificate lll in Health Services Certificate lll Teacher Aide (LIBRARY) Queensland Education - Certificate III
Alfie Training Centre
Port Melbourne, VIC01.2018
Skills
- SKILLS & ABILITIES:
- Possess outstanding phone manner and communication skills
- Capable of quickly building rapport with people from diverse backgrounds and cultures
- Enthusiastic and passionate individual who can work independently or within a team environment and provide work practice's in a proficient and timely manner
- Energetic, motivated and dependable, possessing a strong personal work ethic and a desire to learn
- Fun and bubbly personality who shows empathy and respect to people from all walks of life, which can be beneficial to this position
Reading, Sewing , Movies, Going for coffee, Lunch. Just sitting to have a chat :)
Sewing projects "Hmmmmm" I love to create and make my own clothes when time allows
Reading all sorts of novels Lull's me off to sleep
Well known as Ms Have-a-chat gives me the chance to relate to and learn about my client, and vice-versa
Timeline
SOLE TRADING
SUPPORT PERSON
02.2021 - 07.2023
Individual Support Worker
Easy Icare Support Services
03.2018 - 02.2021
Environmental Service Worker
SPOTLESS
08.2015 - 06.2017
Library Assistant & Teacher Aide
QUEENSLAND EDUCATION
02.2008 - 12.2012
ENVIROMENTAL OFFICER
QUEENSLAND HEALTH
03.2005 - 11.2007
CHC33015- Certificate lll Individual Support (Disability) NDIS Security Screen CHLT32812 – Certificate lll in Health Services Certificate lll Teacher Aide (LIBRARY) Queensland Education - Certificate III
Alfie Training Centre
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