Toni Harrington

. Oversee daily operations of multiple stores.

. Prepare and manage staff schedules.

. Handle inventory and ordering for all stores.

. Ensure all stores meet Key Performance Indicators.

. Collaborate closely with Subway field consultants from the corporate office.

. Manage all aspects of interviewing, hiring, and training new team members.

. Address customer inquiries and resolve complaints effectively.

• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Increased speed of service through effective multitasking and time management skills.
• Collaborated with team members to maintain a smooth workflow during busy hours.
• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
• Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.