Toni Holmes
Brisbane,QLD
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Doctors On Bryants
10.2014 - Current
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Used Best Practice Software to schedule appointments for doctor visits and procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Maintained and updated patient records for accurate, current medical histories.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Generated reports and logged patient information for reliable records.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Registered patients and completed associated paperwork for accurate records.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Answered phone calls and messages for a number of physician at our medical facility, scheduling appointments, and handling patient inquiries.
Education
No Degree - Business Administration
Tafe Logan
Skills
- Patient Scheduling
- Clerical Support
- File Maintenance
- Medical Billing
- Preparing Treatment Rooms
- Attention to Detail
- Administrative Support
- Data Entry Efficiency
- Heartsaver CPR AED
- Proficiency in medical management systems
- Patient Demographics
- Cash Handling
- Collaboration and Teamwork
- Medical Records Maintenance
- Managing patient records
- Understanding of medical terminology
- Understanding of medical ethics
- Reception Management
- Inventory Stocking
- Computer Proficiency
- Multi-Line Phone Systems
- Appointment management
- Follow-up skills
- Time Management
- Medical Office Equipment Usage
- Positive Attitude
- Appointment Coordination
- Patient Care
- Customer Service
- Patient Referrals
- Electronic Charting
Certification
Certificate 3 in Business
Timeline
Medical Administrative Assistant
Doctors On Bryants
10.2014 - Current
No Degree - Business Administration
Tafe Logan