Toni-lee Whiting
Tungamah
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.
Overview
18
18
years of professional experience
Work History
Bartender
Tungamah Hotel
09.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Cleaner
Clean Peak
04.2021 - 11.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Warehouse Packer
Urban Warehouse
11.2021 - 04.2022
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Domestic Cleaner
The Cleaning Lady
08.2020 - 01.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Bartender
Werribee Plaza Tavern
08.2011 - 03.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet all customer needs.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Food Service Worker
Couta's Inc
11.2010 - 06.2011
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Cooked batches of food according to standard recipes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Sanitized dining ware and kitchen equipment according to health code standards.
Barmaid
Bar Rocks
09.2008 - 09.2009
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Verified identification before serving customers to comply with state law.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Learned how to make wide variety of mixed drinks.
- Restocked ice, condiments and snacks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Customer Service Assistant
Coutas Fish And Chips
04.2006 - 06.2008
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Took and processed customers orders
- Maintained a clean and safe working environment
- Operated cash registers and processed payments
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Bellarine Secondary Collage
Drysdale, VIC12.2008
Skills
- COVID-19 Safety Procedures
- Time Management
- Professional and Courteous
- Verbal and Written Communication
- Health Standards Compliance
- Multitasking and Prioritizing
- Work Planning and Organization
- Customer Service
- Food Running
- Beverage Preparation
- Health codes compliance
Timeline
Bartender
Tungamah Hotel
09.2022 - Current
Warehouse Packer
Urban Warehouse
11.2021 - 04.2022
Cleaner
Clean Peak
04.2021 - 11.2022
Domestic Cleaner
The Cleaning Lady
08.2020 - 01.2021
Bartender
Werribee Plaza Tavern
08.2011 - 03.2014
Food Service Worker
Couta's Inc
11.2010 - 06.2011
Barmaid
Bar Rocks
09.2008 - 09.2009
Customer Service Assistant
Coutas Fish And Chips
04.2006 - 06.2008
High School Diploma -
Bellarine Secondary Collage
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