Toni Miano
Melbourne,VIC
Summary
Accomplished Senior Manager with a robust background in technology leadership, strategic planning, and stakeholder management across Utilities, IT, and Finance sectors. Demonstrated expertise in managing large cross-functional teams, overseeing significant project portfolios, and aligning technology initiatives with business objectives. Skilled at driving continuous improvement, managing risks, and ensuring compliance with operational requirements. Extensive leadership experience includes managing programs and portfolios up to $35M, building business partnerships, stakeholder management, and aligning strategy to drive quality improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager – Customer Markets Delivery
AGL Energy Limited
01.2023 - Current
- Provide overarching leadership in technology delivery for Customer Markets business units, championing IT strategy and business partnering
- Successful oversight of the delivery of Major Programs (up to $36M) and management of the capital portfolio (up to $35M), including the mobilisation and co-ordination of agile value streams managing up to 11 teams and 150 employees (onshore and offshore) to ensure accurate planning, diligent tracking and successful outcomes. $22.5M benefits achieved in FY25.
- Cultivate technical and people capability across platforms and new progressive ways of working to improve quality, speed to market, reduce cost and ensure compliance with standards and best practice. Introduced quarterly planning cadence across Core Platforms and delivered strong, stable metrics.
- Developed and implemented strategic delivery frameworks to enhance operational efficiency driving planning and portfolio management across Customer Markets managing 120+ deliverables per quarter.
Senior Delivery Manager – Customer Markets
AGL Energy Limited
01.2017 - 01.2023
- Strategic role responsible for leading Cross Functional Agile Teams, Delivery Leads, Project Managers and Business Analyst capability to embed best practice and delivery methods to deliver complex projects on time and within budget.
- End to end delivery of business outcomes related to technology assets, managing a portfolio of up to $20M and major programs.
- Accountable for Portfolio Management, Business Relationships, People Leadership, Supply & Demand Management, Financial Management, Agile Governance and Vendor Management
- Delivery of initiatives within multiple business units including Customer Markets, Digital (Identity Management), Cyber Security, Wholesale and Revenue Assurance.
Program Manager – Information Solutions Group/PMO Demand Manager
AGL Energy Limited
01.2008 - 01.2016
- Responsibilities included co-ordinating programs of work and multiple projects across technology with a portfolio of over $10M.
- Accountable for providing strategic advice, guidance to project managers, facilitating communication between business and technology to achieving project objectives
- Accountable for managing all project resource recruitment and allocation across technology projects with demand capacity of over 100 resources.
Project Manager – Business Solutions Group
AGL Energy Limited
01.2001 - 01.2006
- Key conduit between business and IT translating business objectives for technology delivery. Overall responsibility for the delivery of projects to ensure projects are delivered in accordance with scope, budget and time.
Project Manager – Process and HR Related Activities
CSC Australia Pty Ltd (Consulting)
01.2001 - 01.2001
- Management of Business Process Re-engineering and Change Management activities. Primary focus related to e-enablement of business processes with an objective to reduce administration costs and streamline operations in conjunction with key stakeholders.
National Project Manager – Information Technology
QBE Management Services Pty Ltd
01.1999 - 01.2000
- Accountability included the management of the full life cycle of national and state based projects relating e-commerce technology, with the ultimate aim towards ensuring successful and timely service delivery across multiple states.
Manager – Information Technology/Finance
QBE Insurance
01.1998 - 01.1999
- Accountability included management of the Victorian Information Technology/Finance business area to provide effective IT support and financial services to internal clients, including delivery and operational support of assets.
Education
Bachelor of Business - Accounting
Royal Melbourne Institute of Technology
CPA - Accounting
Certified Practicing Accountants - Accreditation
AustraliaPMP - Project Management Professional
Project Management Institute
AustraliaSkills
Leadership & Team Management
Strategic Thinking & Planning
Relationship & Stakeholder Management
Technology and Business Acumen
Strong Communication Skills
Delivery Management (Agile/Waterfall)
End to End Project/Program Management
Analytical & Problem-Solving Skills
Continuous Improvement Mindset
Financial Management
Vendor & Contract Management
Prioritisation Management
Risk & Compliance Management
Resource Management and Workforce Planning – Onshore and Offshore (Build & Run)
Experience leading & mentoring delivery teams of varied technical capabilities
Extensive Utilities Sector Experience
Affiliations
- PMP: Successfully certified as a Project Management Professional by the Project Management Institute.
- CPA: Successfully admitted as a certified member with the status of Certified Practicing Accountant (CPA) by the Australian Society of CPA’s.
Certification
- SAFe Agilist, Scaled Agile Inc
- Project Management Professional Certification, Project Management Institute
- CPA Program Certification, Australian Society of CPA’s
Timeline
Senior Manager – Customer Markets Delivery
AGL Energy Limited
01.2023 - Current
Senior Delivery Manager – Customer Markets
AGL Energy Limited
01.2017 - 01.2023
Program Manager – Information Solutions Group/PMO Demand Manager
AGL Energy Limited
01.2008 - 01.2016
Project Manager – Business Solutions Group
AGL Energy Limited
01.2001 - 01.2006
Project Manager – Process and HR Related Activities
CSC Australia Pty Ltd (Consulting)
01.2001 - 01.2001
National Project Manager – Information Technology
QBE Management Services Pty Ltd
01.1999 - 01.2000
Manager – Information Technology/Finance
QBE Insurance
01.1998 - 01.1999
Bachelor of Business - Accounting
Royal Melbourne Institute of Technology
CPA - Accounting
Certified Practicing Accountants - Accreditation
PMP - Project Management Professional
Project Management Institute
Career Summary
- 2023 – Current Senior Manager – Customer Markets Delivery, AGL Energy Limited
- 2017 – 2023 Senior Delivery Manager – Customer Markets, AGL Energy Limited
- 2008 – 2016 Program Manager/PMO Demand Manager, AGL Energy Limited
- 2007 Career Break
- 2001 – 2006 Project Manager – Business Solutions, AGL Energy Limited
- 2001 Project Manager – Process and HR, CSC Australia
- 1999 – 2000 National Project Manager – Information Technology, QBE Insurance
- 1998 – 1999 Manager – Information Technology/Finance, QBE Insurance
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