TONI MORONEY
1441 Murray Valley Highway,Huon
Summary
Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management, and financial administration. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems. Bringing years of related experience. I have a strong commitment to Teamwork, Planning and Organising, Communication, Customer Service excellence, Safety, Wellbeing and Inclusiveness. Enjoy being challenged and function well in high stressed environments. Take responsibility of tasks, setting high benchmarks and am willing to go the next level to deliver the best mutually beneficial outcomes.
Overview
42
42
years of professional experience
Work History
Customer Support Consultant (Substantive Position)
NORTH EAST WATER
07.2016 - Current
- My role as Restriction Officer/Customer Support is to engage with owners and tenants who have not responded to written registered correspondence, phone calls, emails, and test messages and to implement the three-week process of Final Demand and Restriction
- My role as Customer Support Officer is to engage face to face with the above customers and try and reach resolution before Final Demand Process commenced - since Pandemic restrictions have ceased.
- Working closely our most vulnerable customers offering grants and suitable payment arrangements prior to final demand process
- Completing leak rebates, Utility grants, Community Rebate grants, Hardship applications and working with operation staff and plumbers to complete works at customers properties on a needs' basis – this work entails raising purchase orders in Tech 1 and receipting goods on invoice along with all other administrative daily tasks – updating registers and reporting to Essential Services Commission.
- Liaising with Department of Families Fairness and Housing to assist customers with leak repairs.
- Liaising with Financial Counsellors with vulnerable customers setting up affordable payment arrangements and applying for Utility Relief Grants
- Completing monthly statistics for reporting purposes to Essential Services Commission
- Working with Plumbers and Operations staff to assist with leaks at residential properties and creating works orders, purchase orders and receipting of goods on completion of work processing through Tech 1.
- Processing of concessions on customers accounts daily
- Maintaining Customer Support Registers - Community Rebate, Leak Rebates, and URGS Applications monthly.
- General office administrative tasks daily.
- Process online Chat enquires through 'live chat'
- Assist with Hardship Applications
- Attend all meetings required within our team
Assets Planning Officer
North East Water
07.2023 - 09.2023
- During this period, my work involved registering defects from CCTV footage and placing images into AMIS and on SharePoint
- Defects were created for importing into AMIS and placed on SharePoint
- I also completed asset condition assessment and updated AMIS accordingly.
- Project closures were completed
Trade Waste & Backflow Officer
NORTH EAST WATER
02.2022 - 02.2023
- Completion of Backflow & Trade waste tagging and implementing the Waste ID App working with Commercial and Industrial customers in relation to compliance of devices across the 39 townships serviced by North East Water.
- Capturing accurate data of Trade Waste devices and then returning and reconciling or adding charges to commercial and industrial customers with correct device charges.
- Implementing and training Plumbers and Waste providers in the use of Waste ID app and its operation with continued support over the 12 months.
- Gained valuable knowledge in operations of Trade Waste
Property Officer
NORTH EAST WATER
04.2016 - 07.2016
- Commenced working with North East Water and employed to complete Build Over Easement Applications and process Drainage Plans.
- Completed asset encumbrances for Information Statements for Solicitors and Conveyancers through Change of Ownership processes.
- Assisted with Water and Sewer applications as required and assisted with Customer Service Enquiries.
- General daily administrative tasks and assisted the Customer Contact Centre with calls as required.
Business Manager
TALLANGATTA PRIMARY SCHOOL
01.1987 - 10.2015
- Collaborated closely with Principal and School Council and staff to manage school finances and assist with daily organisation to ensure smooth running of the school year.
- Management of Library Staff (1) Integration Aides (2) Grounds person (1)
- Preparation and archiving of all School documents including enrolments
- Preparation of Agendas and Minutes including minute taking for School Board monthly
- Collaborated closely with School Principal with Capital Works projects undertaken and acquittal of funds and project closures
- Collaborated with internal staff daily on running school operations and reporting to Department regularly with Census, Audit reporting and Annual Report
- Worked closely with Principal on Capital Works projects and acquittal of funds on completion of works - this including preparation of Tender documentation, site visits and inductions for external contractors.
- Participated in annual school audits as required
- Organisation of school camps, accommodation bookings and travel transport.
- Annual planning for Cyclic Maintenance of buildings and grounds ensuring safety compliance were met and entering and maintaining the schools Physical Resources Management System which contained all plant and equipment and the Asset register.
- Day to day parent enquiries both via phone and face to face
- Administration of all school fees, program budgets in liaison with Principal and other relevant staff.
- Processing Recruitment through Department of Educations Recruitment online system as directed by Principal.
- Completion of Risk Assessments for all school camps and excursions and buildings works scheduled.
- Attended monthly staff meetings liaising with all staff ensuring continuous improvement.
- Ordering of all school supplies and equipment - including raising purchase order and processing payments of goods receipt.
- District networking with other schools on monthly basis
- General day to day office and administrative tasks.
Administration Clerk
RURAL WATER COMMISSION
01.1982 - 12.1986
- Customer Service, interacted with customers face to face, by phone, email to provide required information
- Provided support to Maintenance Engineer including scheduling meetings and Agenda preparation and minute taking
- All administrative tasks and daily operational tasks, filing documents, distributing mail, rosters, stock inventory and daily dam readings relayed to Hume Dam and other external authorities.
- Streamlined office processes by implementing efficient filing systems and organisational techniques.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Education
School Business Administration
Deakin University - Department of Education
Bundoora01.1990
Skills
- Microsoft Suite
- Administrative Support
- Trustworthy
- Account Management
- Strong Telephone Etiquette
- Great work ethic
- Time Management
- Online Chat
- Customer Service
- Troubleshooting & Resolution
- Clerical Support
- Multitasking Abilities
Certifications Training
- Certificate III in Business Administration – Wodonga TAFE
- Schools Business Administration
- Self Defence – completed through North East Water
Referees
Kerri Imlach - Customer Support Co-ordinator
North East Water - 0260220503
Nicole O'Keefe - Senior Asset Engineer
North East Water - 0407808565
Michael Sinclair - Trade Waste Advisor
North East Water - 0417132825
Timeline
Assets Planning Officer
North East Water
07.2023 - 09.2023
Trade Waste & Backflow Officer
NORTH EAST WATER
02.2022 - 02.2023
Customer Support Consultant (Substantive Position)
NORTH EAST WATER
07.2016 - Current
Property Officer
NORTH EAST WATER
04.2016 - 07.2016
Business Manager
TALLANGATTA PRIMARY SCHOOL
01.1987 - 10.2015
Administration Clerk
RURAL WATER COMMISSION
01.1982 - 12.1986
School Business Administration
Deakin University - Department of Education
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