TONI MURPHY
Bentley Park 4869,Queensland
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying cultural safe practice needs to develop and deliver creative solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Team Leader
Anglicare North Queensland
Cairns, Far North Queensland
05.2021 - Current
- Provide Leadership Support to Staff to Manage Public Intoxication Program, Cell Watch Program and Community Patrol Program.
- Developed strategies for improving client engagement , productivity and efficiency.
- Provided guidance to team members in resolving complex issues or complaints.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Prepared detailed reports outlining project status, accomplishments and challenges.
- Suggested and organized team building activities and rewarded accomplishments.
- Managed day-to-day operations of the various programs while ensuring high standards of quality control.
- Organized weekly meetings to review progress against goals and objectives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Liaised with external stakeholders in order to resolve any issues quickly.
- Communicated regularly with senior management regarding project updates or changes.
- Monitored team performance and reported on metrics..
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Capability Officer ATSI Family Wellbeing Program
Wakai Waian Healing
Cairns, QLD
08.2020 - 04.2021
- Provide Training to Family Wellbeing Program Staff in Indigenous Communities.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
- Designed and developed training materials for new employees in the organization.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Adapted teaching methods according to the needs of individual learners or groups.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Provided feedback on employee performance based on observed results during training sessions.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Served as a liaison between the organization and external agencies providing support services for clients.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Managed a budget for case management activities including training, travel, supplies.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Maintained up-to-date case records with case activity status.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Completed day-to-day duties accurately and efficiently.
Family Support Practitioner
Act for Kids
Cairns, QLD
12.2016 - 07.2020
- Providing prevention, professional therapy and support services for children who have suffered abuse and support for families at risk.
- Coordinated support services and optimized communication between children and families to appropriate services.
- Compiled reports on cases and submitted them to supervisors as required.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in professional development activities related to case management best practices.
- Acted as consultant to community programs by interpreting regulations and policies.
- Consulted with staff on resolution of complex service issues.
- Provided crisis intervention support for clients in emergency situations.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Social Emotional Wellbeing Counsellor
Link-Up Queensland Aboriginal Corporation
Cairns, Queensland
07.2013 - 06.2015
- Provided services for the Stolen Generations Survivors .
- Worked respectfully within appropriate cultural frameworks to provide a specialist service to clients.
- Research family and cultural heritage history.
- Organise and facilitate with clients to Back to Country Family Reunions, Gravesite Reunions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed cultural group projects, working smoothly with others.
Social Emotional Wellbeing Counsellor
Far North Queensland Rural Division of General Practice
Cairns, Queensland
03.2011 - 12.2011
- Promote Living Strong Program as a Lifestyle Modification Program
- Completed day-to-day duties accurately and efficiently.
- Trained new and existing employees on best strategies for disseminating health-related information.
- Screened clients for variety of health risk factors to make appropriate referrals.
- Organized community outreach events focused on raising awareness about diabetes prevention and management strategies.
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Attended continuing education workshops or seminars relevant to the field of diabetes education.
- Educated community members on disease prevention, vaccines and mental health resources.
- Presented health education talks at training workshops and conferences in local area.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Conducted and coordinated health needs assessments and other public health surveys.
- Educated patients on techniques such as blood glucose monitoring, insulin administration, and diet modification.
- Collected data through field documentation, identifying specific needs of targeted populations.
- Boosted community members' health knowledge through participation in health events and fairs.
- Collaborated with public relations team to organize and promote education programs and special events.
- Evaluated program effectiveness by collecting feedback from participants in diabetes education programs.
- Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
- Counseled individuals regarding preventative care measures to reduce risk factors associated with diabetes complications.
- Developed an effective communication system between healthcare providers and families of diabetic patients.
Indigenous Outreach Worker
Wuchopperen Health Service (WHS)
Cairns, Queensland
06.2010 - 03.2011
- Increase community awareness and understanding the Closing the Gap Initiatives
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Developed and implemented outreach plans to engage target populations.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Facilitated group sessions for clients focused on topics such as financial literacy and job readiness.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Prepared patients for self-management and decision-making responsibilities.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.
Indigenous Outreach Worker
Lotus Glen Correctional Centre
Cairns, Queensland
03.2007 - 11.2009
- Liaising with stakeholders and facilitating programs
- Maintained records of offender contacts, progress notes, and other related documents.
- Facilitated group sessions with offenders focusing on topics such as anger management, substance abuse prevention, life skills development.
- Provided guidance on community resources available to assist offenders in meeting their reintegration goals.
- Tracked trends in crime within assigned areas using statistical analysis methods.
- Participated in regular staff meetings to review current caseloads and discuss new procedures.
- Provided support, guidance, and direction to offenders in a community setting.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Collaborated with social service providers to ensure appropriate services were provided for offenders.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Developed case plans outlining goals for each offender's rehabilitation.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Collaborated with cross-functional team to ensure cultural safe practices for offenders and staff.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Community Reintegration Worker
Family and Prisoner Support (FAPS)
Cairns, Queensland
01.2006 - 02.2007
- Assist with community reintegration and support to offenders and families.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Developed and established professional working relationships with staff from various levels both within and outside the corrections department.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supported business operations with reliable commitment to timely task completion.
Indigenous Outreach Worker
Department of Education and Training
Cairns, Queensland
04.1997 - 05.2004
- Tutoring children with learning difficulties
- Attended training sessions, enhancing tutoring practices and techniques.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Developed lesson plans tailored to the needs of each student.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Encouraged students to ask questions about topics they did not understand.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Monitored student performance on assignments and assessments throughout the year.
- Built student self-confidence by working through stages of literacy and numeracy development concepts and using positive reinforcement techniques.
- Supported teachers in implementing new curriculum initiatives.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
Education
Certificate in Narrative Therapy Training -
Dulwich Centre - SA
09-2019
Bachelor Applied Science -
Curtin University
11-2012
Master of Narrative Therapy & Community Work -
The University of Melbourne
Bachelor of Psychological Science -
Central Queensland University
Certificate of Completion, Understanding & Responding to Shame -
Evolve - Child & Youth Mental Health Service
Certificate of Completion, Child Safe Organisations -
NAPCAN Prevent Child Abuse & Neglect
Certificate in Responding to Family Violence, In First Nations Families to Support Children's Social and Emotional Wellbeing -
Emergency Minds - Child Family Community Australia
Statement of Completion, Motivational Interviewing 1 - Spirit & Core Skills -
INSIGHT - QLD Government
Certificate in Difficult Conversations, Fighting Fair - Australia -
Safe & Together Training - Domestic Violence Core Training -
Safe & Together Institute
Family Assessment & Summary Tool Training -
Department of Child Safety, Youth and Women
Applied Supervision Intervention Skills Training -
Lifeline - Cairns QLD
Statement of Attainment, Justice of the Peace (Qualified) -
QLD Justice Association
Family Wellbeing Program -
James Cook University
Five Day Short Course on Health Promotion -
Queensland Health - James Cook University
Cairns and Hinterland Living Strong Networking Forum -
Queensland Health - Cairns Queensland
Chronic Condition Management Workshop -
Flinders University - South Australia
Nutrition: 'A Growing Profession' -
Queensland Health - Cairns Queensland
Peer Supervision Group Training -
Queensland Health - Cunningham Centre - Allied Health Service
Marumali Program, Model for Healing - Stolen Generations -
Lorraine Peeters
“Lighten Up” Health Lifestyle Program, Facilitator Training -
QLD Govt Health
Multicultural Awareness Training -
Lotus Glen Correctional Centre
“Living Strong” Healthy Lifestyle Program, Facilitator Training -
QLD Govt Health
Program Facilitation Training -
Lotus Glen Correctional Centre
Cultural Awareness Training -
Lotus Glen Correctional Centre
Skills
- Cultural Competence
- Reports Distribution
- Conflict Management
- Team Development
- Mentoring
- Client Service
- Complex Problem-Solving
- Organization Strategies
- Documentation and Reporting
- Safety
- Performance Improvement
- Safety Processes and Procedures
- Goal Setting
- Problem-Solving
- Performance Evaluations
- Work Planning and Prioritization
- Leadership
- Analytical Thinking
References
- Dr Jeff Nelson, Psychologist, Psychology & Wellbeing, 0488 040 872, info@psychwb.com
- Kassandra Kanagaratnam, Psychologist, Psychology & Wellbeing, 0488 568 881
- Roby Babu, Executive Manager, Anglicare North Queensland Services, 0447367643, roby.babu@anglicare.net
Certification
- QLD Blue Card.
- QLD Drivers Licence.
Timeline
Senior Team Leader
Anglicare North Queensland
05.2021 - Current
Capability Officer ATSI Family Wellbeing Program
Wakai Waian Healing
08.2020 - 04.2021
Family Support Practitioner
Act for Kids
12.2016 - 07.2020
Social Emotional Wellbeing Counsellor
Link-Up Queensland Aboriginal Corporation
07.2013 - 06.2015
Social Emotional Wellbeing Counsellor
Far North Queensland Rural Division of General Practice
03.2011 - 12.2011
Indigenous Outreach Worker
Wuchopperen Health Service (WHS)
06.2010 - 03.2011
Indigenous Outreach Worker
Lotus Glen Correctional Centre
03.2007 - 11.2009
Community Reintegration Worker
Family and Prisoner Support (FAPS)
01.2006 - 02.2007
Indigenous Outreach Worker
Department of Education and Training
04.1997 - 05.2004
Certificate in Narrative Therapy Training -
Dulwich Centre - SA
Bachelor Applied Science -
Curtin University
Master of Narrative Therapy & Community Work -
The University of Melbourne
Bachelor of Psychological Science -
Central Queensland University
Certificate of Completion, Understanding & Responding to Shame -
Evolve - Child & Youth Mental Health Service
Certificate of Completion, Child Safe Organisations -
NAPCAN Prevent Child Abuse & Neglect
Certificate in Responding to Family Violence, In First Nations Families to Support Children's Social and Emotional Wellbeing -
Emergency Minds - Child Family Community Australia
Statement of Completion, Motivational Interviewing 1 - Spirit & Core Skills -
INSIGHT - QLD Government
Certificate in Difficult Conversations, Fighting Fair - Australia -
Safe & Together Training - Domestic Violence Core Training -
Safe & Together Institute
Family Assessment & Summary Tool Training -
Department of Child Safety, Youth and Women
Applied Supervision Intervention Skills Training -
Lifeline - Cairns QLD
Statement of Attainment, Justice of the Peace (Qualified) -
QLD Justice Association
Family Wellbeing Program -
James Cook University
Five Day Short Course on Health Promotion -
Queensland Health - James Cook University
Cairns and Hinterland Living Strong Networking Forum -
Queensland Health - Cairns Queensland
Chronic Condition Management Workshop -
Flinders University - South Australia
Nutrition: 'A Growing Profession' -
Queensland Health - Cairns Queensland
Peer Supervision Group Training -
Queensland Health - Cunningham Centre - Allied Health Service
Marumali Program, Model for Healing - Stolen Generations -
Lorraine Peeters
“Lighten Up” Health Lifestyle Program, Facilitator Training -
QLD Govt Health
Multicultural Awareness Training -
Lotus Glen Correctional Centre
“Living Strong” Healthy Lifestyle Program, Facilitator Training -
QLD Govt Health
Program Facilitation Training -
Lotus Glen Correctional Centre
Cultural Awareness Training -
Lotus Glen Correctional Centre
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