Toni Murray
Buderim,QLD
Summary
Friendly and professional Administration Officer with extensive experience in reception, administration, and youth support. Skilled in managing student/client records, ensuring compliance, coordinating schedules, and supporting day-to-day operations. Experienced in supervising staff and working with young people and families, providing a welcoming and supportive presence while maintaining efficiency and accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Enrolled Nurse – Mental Health
Queensland Health Sunshine Coast Hospital
01.2020 - Current
- Delivered care to patients with a range of mental health challenges, including crisis support.
- Conducted assessments, implemented care plans, and collaborated with multidisciplinary teams.
- Maintained accurate clinical documentation and ensured compliance with professional and confidentiality standards.
- Supported patients and families in developing safe, structured, and supportive routines.
- Coordinated with community services to ensure holistic care and smooth transitions.
Youth Support Worker
Thrive House
08.2019 - 03.2020
- Provided day-to-day support to young people, encouraging engagement in education and social activities.
- Built trusting relationships, fostering confidence, resilience, and positive behaviour.
- Supported young people with social, emotional, or behavioural challenges, liaising with families, schools, and external services.
- Monitored and documented progress, contributing to care plans and multidisciplinary reports.
- Developed programs and activities to promote life skills, wellbeing, and engagement.
Administration Officer / Team Leader
Services Australia
01.2004 - 08.2019
- Managed reception and frontline client support, ensuring a welcoming and professional environment for all visitors
- Supervised a team of administrative staff, delegating tasks, monitoring performance, and providing coaching and mentoring.
- Oversaw scheduling, reporting, and workflow coordination to ensure efficient and compliant office operations.
- Maintained accurate records and processed sensitive documentation in line with government policies and compliance requirements.
- Provided support and guidance to staff handling complex or sensitive client enquiries, promoting consistency in service delivery.
- Assisted clients with applications, payments, and general enquiries, demonstrating empathy, clarity, and professionalism.
- Facilitated team training sessions, introducing new procedures, software systems, and service standards to improve efficiency and client satisfaction.
- Collaborated with colleagues and management to streamline processes, resolve issues, and maintain a positive, cohesive work environment.
Education
Diploma of Nursing - Enrolled Nurse
TAFE QLD
QLD03.2020
Skills
- Front desk operations
- Records management and compliance
- Office scheduling expertise
- Strong interpersonal communication
- Skilled in Word, Excel, and Outlook applications
- Assisting youth and families in educational settings
- Crisis management awareness
- Team leadership
Certification
- Current Working with Children Check (Blue Card)
- NDIS Worker Screening Check
- Food Safety Certificate (if relevant)
Timeline
Enrolled Nurse – Mental Health
Queensland Health Sunshine Coast Hospital
01.2020 - Current
Youth Support Worker
Thrive House
08.2019 - 03.2020
Administration Officer / Team Leader
Services Australia
01.2004 - 08.2019
Diploma of Nursing - Enrolled Nurse
TAFE QLD
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