Toni Nohejl-Edmonds
Summary
Committed to maintaining a productive and quality-driven environment. Detail-oriented, with a history in team management.
I have been highly successful working in customer service and sales, moving forward I would like to continue my success in any and every environment I'm in. I am currently seeking a challenging role where I can gain and develop new skills and contribute to my skills individually and in a team.
Overview
14
14
years of professional experience
Work History
Barista/All Rounder
Cafe Adamo
12.2019 - Current
- Company Overview: Austin Hospital
- Hospitality and customer service experience in a unique cafe setting
- Coffee and food handling and expertise
- POS and money handling
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Sales Associate
Merchant 1948
10.2022 - 03.2024
- High level of customer service and extending product knowledge
- Team and individual strategies to achieve daily, weekly and monthly store targets
- Visual Merchandising - placing signage and appealing displays to encourage customer sales and move over-stocked items
- Proficient in responding to inquiries via phone and email
- Processing online orders - pick-packing, eParcel labelling and consignments, dispatch and manifests
- Processing deliveries, customer orders and stock transfers between stores and head office
- Thorough opening, closing and shift change functions to operational standards
- Maintaining customer accounts
- Banking and POS - collecting payment and providing accurate change
- Managed returns, exchanges and refunds in accordance with store policy.
Senior Hairdresser
Frosted&Co
10.2021 - 08.2022
- Allocation and meetings with new clients through consultation, detailing of expectations for colour, style and cut
- Bookkeeping, filing and maintaining client records
- Appointment setting and scheduling, keeping detailed recording of customer preferences and special needs
- Reception duties, including answering phones and processing payments
- Upselling through providing expert service and exceptional presentation
- Managed inventory by tracking product usage and reordering supplies as needed.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Initiated marketing strategies such as social media campaigns, promoting the salon brand and attracting new clients.
- Answered phone calls and emails to schedule client appointments.
Team Member
Cotton On Group
11.2018 - 12.2019
- Managerial duties - delegated work to staff, setting priorities and goals
- Problem solving skills in resolving customer inquiries and complaints
- Greeted customers and offered assistance in finding requested items, boosting customer satisfaction and retention
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Restocked merchandise and updated signage to promote special items
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Customer Service Leader
KFC
10.2010 - 07.2018
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Certificate 3 - Hairdressing
Melbourne Polytechnic
High School Diploma -
Macleod College
Skills
- Team player mentality
- Energetic self-starter
- Retail merchandising expertise
- Cash Register operation
- Client account management
- Product sales
- Outgoing personality
- Customer service oriented
- Reliable and punctual
- Opening and closing duties
- New hire training
- Multitasking and organization
Personal Information
Available: Full Time
Timeline
Sales Associate
Merchant 1948
10.2022 - 03.2024
Senior Hairdresser
Frosted&Co
10.2021 - 08.2022
Barista/All Rounder
Cafe Adamo
12.2019 - Current
Team Member
Cotton On Group
11.2018 - 12.2019
Customer Service Leader
KFC
10.2010 - 07.2018
High School Diploma -
Macleod College
Certificate 3 - Hairdressing
Melbourne Polytechnic
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