Toni Poole
PERTH,WA
Summary
Experienced cabin crew professional with a strong background in cabin safety, emergency response, and first aid care. Known for calm passenger service, clear communication, and reliable support in fast-paced airline environments.
Overview
31
31
years of professional experience
Work History
Cabin Crew Member
MAM/Qantas
PERTH, WA
08.2023 - Current
- Facilitated Qantas cabin operations through professional guest care and courteous communication, enhancing the passenger experience.
- Explained emergency procedures and safety briefings to cabin passengers.
- Addressed passenger requests and concerns with attentive support, contributing to overall satisfaction.
- Organized and stocked galley supplies for efficient service during flights. and assisted with in-flight meal and beverage service.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Administered first aid assistance to passengers.
- Maintained a professional appearance at all times while interacting with customers.
Solo Flight Attendant
REX airlines
PERTH, WA
06.2018 - 08.2023
- Briefed passengers on safety procedures and emergency exits before departure.
- Conducted pre-flight cabin checks and confirmed safety equipment readiness for REX flights.
- Supported emergency procedures and maintained compliance with REX airline standards.
- Responded to medical emergencies during flights.
- Facilitated smooth boarding process by assisting travelers with seating and carry-on storage.
- Provided attentive in-flight beverage and snack service to enhance passenger experience.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Ensured clean and orderly cabin environment throughout flight to maintain professional appearance.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
Counter Manager
City International Duty Free
PERTH, WA
06.1997 - 06.2004
- Managed duty free counter operations for City International retail environment.
- Monitored fragrance and cosmetics stock levels across counter displays.
- Arranged merchandise presentation to support luxury shopping experience.
- Processed sales through point of sale and cash handling systems.
Golf Caddy
Kinokuni Country Club
Wakayama, Japan
02.1996 - 11.1996
- Guided golfers across Kinokuni Country Club course, ensuring timely play and enhancing overall experience.
- Assessed course conditions and advised golfers on distances and hazards, helping them make informed decisions during play.
- Cleaned golf clubs, balls, and equipment after each round, contributing to high performance and customer satisfaction.
Education
Cabin Crew Program - Qantas Initials Program
Qantas
Sydney, NSW10-2023
Flight Attendant Certificate - Flight Attendant
Regional Express Flight Attendant Academy
Wagga Wagga, NSW10-2017
High School Diploma -
Devonport High School
Tasmania11-1989
Skills
- Cabin safety management
- Emergency management
- First aid administration
- Pre-flight inspections
- In-flight service
- Passenger support
Timeline
Cabin Crew Member
MAM/Qantas
08.2023 - Current
Solo Flight Attendant
REX airlines
06.2018 - 08.2023
Counter Manager
City International Duty Free
06.1997 - 06.2004
Golf Caddy
Kinokuni Country Club
02.1996 - 11.1996
Cabin Crew Program - Qantas Initials Program
Qantas
Flight Attendant Certificate - Flight Attendant
Regional Express Flight Attendant Academy
High School Diploma -
Devonport High School