Summary
Overview
Work History
Education
Skills
Community Engagement and Interests
Timeline
Generic

Toni-Rose Abdel-Ahad

Sydney,NSW

Summary

Strategic and results-oriented leader with over eight years of experience in the banking and retail sectors, specialising in team leadership, operational excellence, and customer experience optimisation. Proven expertise in analysing business operations, implementing strategic initiatives, and delivering measurable outcomes. Skilled at consulting with stakeholders, managing complex projects, and fostering strong community and client relationships. Passionate about leveraging data-driven insights and innovative approaches to achieve organisational growth and success.

Overview

10
10
years of professional experience

Work History

Branch Manager – Tier 1

Commonwealth Bank
05.2022 - Current
  • Spearhead strategic initiatives to enhance branch performance, exceeding key metrics in customer satisfaction and financial growth
  • Collaborate with senior leadership to design and implement operational strategies, optimising resource allocation and team efficiency
  • Utilise data-driven analysis to identify business opportunities, streamline processes, and mitigate operational risks
  • Develop and execute community engagement plans, strengthening brand visibility and customer loyalty
  • Developed an upskill program in collaboration with lenders, focusing on building referral relationships with local accountants through outreach and engagement activities.
  • Ultimate Success Nominee FY23/24

Branch Manager – Tier 2

Commonwealth Bank
10.2021 - 05.2022
  • Led branch-wide transformation projects to align with regional strategies
  • Provided consultative leadership to staff, aligning individual goals with business objectives to maximise productivity
  • Conducted regular performance reviews and developed tailored strategies for team growth and development
  • Collaborated with the Referral Partner Program to host events connecting lenders with key stakeholders, including real estate agents, accountants, and solicitors, fostering stronger partnerships and driving business growth.
  • Ultimate Success Nominee FY21/22

Relieving Branch Manager, Northern Suburbs Region

Commonwealth Bank
07.2020 - 10.2021
  • Acted as a consultant across multiple branches, assessing operational challenges and delivering customised solutions
  • Enhanced customer experience and retention through targeted campaigns and relationship management strategies
  • Analysed financial and operational data to provide actionable insights for branch improvements
  • Provided critical support during COVID-19 lockdowns, working as an area lending coach to mentor lenders and branch leaders in adapting to remote operations and evolving customer needs.

Sales Assistant

Dick Smith Electronics, Blacktown
03.2015 - 05.2016
  • Consulted with customers to identify their needs and recommend tailored solutions, achieving sales growth targets
  • Analysed sales data to optimise product placement and inventory management

Education

Bachelor of Business and Bachelor of Laws - Advanced Business Leadership

Western Sydney University
Sydney, NSW
01.2025

Skills

    Strategic Planning & Leadership: Expertise in developing and executing strategies that drive business growth and team performance

    Consultative Coaching: Skilled in mentoring and coaching teams to enhance productivity and achieve goals

    Data Analysis: Proficient in analysing business metrics to inform decisions and optimise operations

    Customer Experience & Relationship Management: Strong ability to build and maintain customer and stakeholder relationships

    Problem-Solving & Risk Management: Effective at identifying challenges and implementing solutions to mitigate risks

    Community Engagement: Experienced in fostering partnerships and driving initiatives to support business objectives

Community Engagement and Interests

  • Actively participate in cultural events, such as Lunar New Year and Diwali, showcasing strong cultural awareness and community-building skills.
  • Advocate for diversity and inclusion through collaborations with not-for-profits and local organisations.

Timeline

Branch Manager – Tier 1

Commonwealth Bank
05.2022 - Current

Branch Manager – Tier 2

Commonwealth Bank
10.2021 - 05.2022

Relieving Branch Manager, Northern Suburbs Region

Commonwealth Bank
07.2020 - 10.2021

Sales Assistant

Dick Smith Electronics, Blacktown
03.2015 - 05.2016

Bachelor of Business and Bachelor of Laws - Advanced Business Leadership

Western Sydney University

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Toni-Rose Abdel-Ahad