Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Smith-Essex

Orange,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service and management at McDonald's. Proven ability to multitask and resolve issues effectively while maintaining a clean and organized environment. Skilled in POS system operation and training staff, ensuring high standards of service and compliance with regulations. Fast learner and easy to get along with.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Liquor Store Worker

BWS
08.2024 - Current
  • Handled cash transactions accurately, maintaining balanced registers and safe.
  • Maintained a clean and organized store environment.
  • Processed and received deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner.
  • Maintained compliance with federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Educated customers on different promotions, beers, spirits and wines to facilitate buying decisions.
  • Acted as a stand-in manager of two stores when my manager was on leave. I acquired many additional admin style skills through this.

Cafe Worker

Glee Coffee Roasters Chapman
06.2021 - 02.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • My position as an all-rounder came with tasks that involved cleaning, washing dishes, taking out orders as well as serving customers.
  • I also received barista training and know my way around a coffee machine.
  • I was trusted with either opening or closing the store most days.

Waitress

Central Coast Leagues Club
03.2021 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • I also acted as a barista and bartender in this role as well, making coffee as well as making and serving alcoholic beverages and cocktails.

Shift Supervisor

McDonald's
06.2016 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Managed upwards of 20 staff at a time in a very busy freeway store. I ensured all tasks and breaks were done and all staff were following procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • I received food safety training and was tasked with ensuring all foods in the kitchen were safe to consume as per temperature.

Education

Certificate III - Retail Services

TAFE NSW
NSW
03-2021

High School Certificate -

Wadalba Community School
Wadalba, NSW
09-2019

Skills

  • Customer service
  • Cleanliness and organisation
  • Multitasking
  • Preparing food and drink
  • Management
  • Use of technology
  • Heavy lifting
  • POS system operation
  • Problem-solving

Certification

RSA


Working with Children Check


Full, unrestricted licence

Timeline

Liquor Store Worker

BWS
08.2024 - Current

Cafe Worker

Glee Coffee Roasters Chapman
06.2021 - 02.2022

Waitress

Central Coast Leagues Club
03.2021 - 06.2021

Shift Supervisor

McDonald's
06.2016 - 03.2021

Certificate III - Retail Services

TAFE NSW

High School Certificate -

Wadalba Community School

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Toni Smith-Essex