Toni Spence
Highfields,QLD
Summary
To seek and maintain full-time employment in the Toowoomba area which offers professional challenges whilst utilizing interpersonal skills, time management and problem-solving skills. I consider myself to be an organised and dependable candidate successful at managing multiple priorities with a positive disposition.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Employment Consultant
Personnel West Employment Service
- Assist people with disabilities to prepare, seek and maintain their employment objectives
- Perform job search, on the job support and coordination as requested by clients
- Achieve outcomes prescribed by Management
- Complete documents as per organisational policies and procedures
- Responsible for case management of various activities for a number of consumers
- Assist clients to identify their individual goals and employment goals
- Assist with new staff training and development
- Attend and participate in staff meetings, performance review and professional development activities
- Coordinate training programmes (Certificate I level)
- Liaise with community organisations and professionals to ensure clients health and wellbeing is maintained
- Maintain regular follow-up visits to worksites once on-site training is complete
- Network with employers to ensure repeat business
- Operate client data base and office equipment.
Respite Team Leader
Blue Care Day Respite Service
- Assisted with planning and coordination of day-to-day respite activities and staffing
- Responsible for supporting and training respite assistants and volunteers in accordance with Blue Care's policies and procedures
- Participated in the recruitment process of new staff and volunteers
- Conducted internal audits and ensured quality improvement systems were in place
- Participated in staff performance development reviews and disciplinary meetings
- Monitor and operate within budget constraints and relevant legislation
- Establish staff meeting times and agendas to ensure information was disseminated effectively
- Draw up weekly staff and volunteer rosters in relation to client numbers
- Facilitated problem solving and collaboration of the respite team
- Acting Service Manager as required (3 months in higher duties)
- Responsible for case management of a number of consumers
- Assure staff had the necessary education and training to effectively participate
- Assist and motivate clients to extend their abilities
- Resolve client, staff and volunteer grievances, in accordance with policy.
Disability Support Worker and Personal Care Assistant
H.H.E.L.P
- Assist clients with mobility and communication
- Assist with rehabilitation exercises and medications
- Observe and report any changes in the clients wellbeing to the supervisor
- Ensure adequate supply of client clothing and linen
- Undertake a range of shifts required on the roster- including sleepovers
- Be aware of health, safety and welfare issues and practices
- Maintain client records and monies at the end of each shift
- Undertake domestic duties such as shopping, cleaning, washing and cooking
- Assist with personal care such as showers, shaving, dressing and feeding
- Perform basic procedures such as applying and changing dressings
- Work collaboratively with management and staff to ensure quality care is provided
- Arrange social activities, shopping trips and accompany clients on outings.
Sales Assistant / Balloon Artist (CBA)
Balloon Designs
- Retail and customer service duties
- Making of balloon arrangements and deliverers
- Open and closing of business
- Handling money and credit card details
- Ensuring safety of working with balloon gas cylinders
- Store presentation and cleanliness.
Waitress and Kitchen Hand
Cobbers BYO Restaurant
- A la-carte table service, functions and other kitchen duties.
Personal Care Worker
Carinity Brownesholme
11.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around.
- Assist with transportation for clients to attend appointments as needed.
- Recognized and reported changes in patients' health status to Registered Nurse.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Report behaviours and residents changes to the RN.
- Used company software and databases to maintain records of services performed and patient changes.
- Participated in ongoing professional development to stay current on best practices for personal care work.
- Ensured timely administration of medications, adhering to prescribed schedules and dosages.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
- Empowered clients by promoting self-care techniques and supporting them in achieving personal goals.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
Personal Care Worker
Churches of Christ - Villa Carramar
03.2018 - 06.2021
- Provide personal care, physical and emotional support to the residents who require assistance
- Report any observed changes to resident health and care needs to the Registered Nurse.
- Complete all necessary documentation at the end of each shift.
- Work within the Positive Wellbeing Model of Care.
- Maintain personal dignity and privacy whilst ensuring confidential interactions.
- Work within the Aged Care Accreditation Standards.
- Use mobility equipment, stand lifters, full sling hoists, slide sheets and shower chairs.
- Ensure client dietary and nutritional needs are adhered to and report resident changes.
- Follow the client care plan and case note as required.
Family and Child Support Worker
Save The Children - Ada's Haven
10.2016 - 11.2017
- Conduct and complete initial assessments for Women and Children entering the refuge to identify needs and develop plans for exiting the service.
- Facilitated group activities for social skill development, fostering healthy relationships among peers, eg BBQ's.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Operating systems used: CSNet, QHIP and SHIP
- Cleaning duties to maintain the refuge hygienic standards for communal living.
- Maintained confidentiality of sensitive information regarding children and families in accordance with professional ethics guidelines and legal requirements.
- Transport and attend appointments with clients and their families and support client to complete paperwork as required.
- Set the clients up in their homes and maintaining HUB housing support, monitoring progress and providing resources.
- Undertaken Save The Children Safeguarding Training and adhere to SCA Child Protection Policy and Code of Conduct.
- Attend workshops regarding the REPAIR Model with Dr Grant Sinnamon.
- Maintain the Havens community vegetable garden along side the families.
Trainer and Assessor
Aurora Training Institute
09.2016 - 12.2016
- Teach Community Service units of competency in the aged care sector, disability sector and community services diplomas
- Monitor and facilitate group learning activities
- Assist students with online and face-to-face learning
- Mark units of competencies and other assessment requirements
- Conduct workplace assessments.
Respite Assistant
Alzheimer's Queensland
03.2014 - 09.2016
- Provide social support to people living with Dementia
- Work within the Social Role Valorisation Model
- Provide personal care support as required
- Assist with medication administration
- Provide support with daily living activities as outlined in the client care plan
- Encourage independence in activities and interactions
- Assist with new staff training and orientation
- Undertake domestic duties such as shopping, washing, cleaning and cooking
- Be aware and report health, safety and welfare issues to Management
- Complete documentation as per organisational policies and producers
- Observe and report any changes in the clients general wellbeing and health.
Trainer and Assessor
Applied Care Training
05.2013 - 02.2014
- Teach dual qualifications in Aged Care and Disability Care (CHC30212 & CHC30408)
- Monitor and facilitate group learning activities
- Assist students with learning difficulties through strengths based practices
- Mark units of competencies and other assessment requirements.
Personal Care Worker
Spinal Injuries Association Brisbane
12.2012 - 05.2013
- Assist clients with mobility
- Assist with rehabilitation exercises and medications
- Observe and report any changes in the clients wellbeing to the client
- Be aware of health, safety and welfare issues and practices
- Undertake domestic duties such as vacuuming, shopping, cleaning, washing and cooking as per the clients needs
- Assist with personal care such as showers, shaving, dressing and meal preparation
- Perform basic procedures such as applying and changing dressings
- Work collaboratively with senior management and staff to ensure quality care is provided and workplace health and safety is adhered to
- Arrange social activities, shipping trips and accompany clients on outings.
Disability Employment Service Manager
Personnel West Employment Service
05.2011 - 09.2012
- Supervising 12 staff to complete disability employment service contractual obligations
- Conduct staff performance development reviews and disciplinary meetings
- Ensure the rights of the client are being met and fulfilled
- Conduct in house training and supervision
- Monitor and operate within budget constraints and relevant legislation
- Conduct regular staff meeting and attend management meetings
- Monitor Clubhouse DES site and contract requirements
- Conduct recruiting requirements and monitor staffing levels
- Build effective community networks and working relationships
- Complete monthly Board meeting report
- Manage and resolve client and staff complaints and conflicts
- Operate within the 12 Disability Service Standards and DEEWR guidelines.
Education
Facilitator Training - Positive Discipline in Everyday Parenting -
Save The Children, Brisbane
01.2017
CHC30212: Certificate III in Aged Care -
Training Consultancy, Coolangatta
01.2016
TAE40110: Certificate IV in Training and Assessment -
Academy of Career Training, Toowoomba
01.2013
CHC51708: Diploma of Counselling -
Southern Queensland Institute of TAFE, Toowoomba
01.2012
CHC50699: Diploma of Community Services (Community Work) -
Southern Queensland Institute of TAFE, Toowoomba
01.2002
Skills
- Role Modeling
- Time Management
- Verbal and written communication skills
- Problem-Solving flexibility
- Dependable and Responsible
- Compassionate communication
- Respectful and Compassionate
- Supportive Personality
- Decision-Making
- Organisation and Multitasking
- Privacy and confidentiality
Certification
- Queensland 'C' class manual drivers licence, Current
- Working with children card, 449528/5, 15/09/2026
- NDIS worker screening card, 98417639, 15/09/2026
- St John Ambulance First Aid Certificate, 22/01/2020
- National Police Certificate, 05/08/2024
References
- Shelley Bradford, Colleague, Save The Children - Ada's Haven Toowoomba, 0411 405 273
- Merna Dewyer, Colleague, Save The Children - Toowoomba, 0439 280 391
- Belinda Hanrahan, Colleague, Personnel West Employment Service, 0447 179 686
Timeline
Personal Care Worker
Carinity Brownesholme
11.2022 - Current
Personal Care Worker
Churches of Christ - Villa Carramar
03.2018 - 06.2021
Family and Child Support Worker
Save The Children - Ada's Haven
10.2016 - 11.2017
Trainer and Assessor
Aurora Training Institute
09.2016 - 12.2016
Respite Assistant
Alzheimer's Queensland
03.2014 - 09.2016
Trainer and Assessor
Applied Care Training
05.2013 - 02.2014
Personal Care Worker
Spinal Injuries Association Brisbane
12.2012 - 05.2013
Disability Employment Service Manager
Personnel West Employment Service
05.2011 - 09.2012
CHC30212: Certificate III in Aged Care -
Training Consultancy, Coolangatta
TAE40110: Certificate IV in Training and Assessment -
Academy of Career Training, Toowoomba
CHC51708: Diploma of Counselling -
Southern Queensland Institute of TAFE, Toowoomba
CHC50699: Diploma of Community Services (Community Work) -
Southern Queensland Institute of TAFE, Toowoomba
- Queensland 'C' class manual drivers licence, Current
- Working with children card, 449528/5, 15/09/2026
- NDIS worker screening card, 98417639, 15/09/2026
- St John Ambulance First Aid Certificate, 22/01/2020
- National Police Certificate, 05/08/2024
Employment Consultant
Personnel West Employment Service
Respite Team Leader
Blue Care Day Respite Service
Disability Support Worker and Personal Care Assistant
H.H.E.L.P
Sales Assistant / Balloon Artist (CBA)
Balloon Designs
Waitress and Kitchen Hand
Cobbers BYO Restaurant
Facilitator Training - Positive Discipline in Everyday Parenting -
Save The Children, Brisbane
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