Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonia Cahill

Geraldton,WA

Summary

Dynamic Customer Service Representative with proven expertise at Kmart, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in payment processing and relationship building, I consistently deliver exceptional service, ensuring customer satisfaction and fostering repeat business.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Target, Geraldton

Cash handling

Customer service

Sales floor

Compliance

Safety committee

Receiving/loading dock

Customer Service Representative

Kmart,Geraldton
07.2008 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate II - Business

Durack
Geraldton, WA
11.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

Kmart,Geraldton
07.2008 - Current

Customer Service Representative

Target, Geraldton

Certificate II - Business

Durack

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Tonia Cahill