Tonielle Kau Kau
Oran Park,NSW
Summary
Personable and dedicated Warehouse Professional with experience in Logistics. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Knowledgeable about warehouse requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
12
12
years of professional experience
Work History
Warehouse Administrator
Allied Pinnacle
05.2022 - Current
- Ensure all pallet movements have correct pallet paperwork and are reflected in relevant pallet software (2ic)
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and up-to-date.
- Investigate and resolve all discrepancies, pallet loss and unprocessed dockets
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Provided training of all relevant site staff on pallet software and processes on nominated sites
- Review and ensure accuracy of all pallet hire invoices actively working towards reducing hire quantity and costs
- Ensure reconciliation reports are accurate and submitted on time every week to National Pallet Controller and Site Manager
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Coordinated equipment maintenance schedules, minimising downtime due to machinery malfunctions or repairs needed.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Maintained quality documentation and records for conformance with relevant standards.
Account Champion
Mainfreight
01.2019 - 03.2022
- Collaborated with team members to achieve daily pick and pack goals.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Completed cycle counts and monthly inventory.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Managed returns efficiently, logging received items into the system, inspecting them for damage or defects, then routing them accordingly for restocking or disposal if necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for process improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Operator
Allied Pinnacle
04.2017 - 06.2018
- Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
- Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
- Kept line material levels within required levels to meet production goals.
- Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
- Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
- Completed paperwork and minor administrative tasks to keep operations compliant and efficient.
Team Member
Yoganic
12.2014 - 12.2016
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Established and enforced clear goals to keep employees working collaboratively.
- Promoted employee safety awareness based on understanding of regulatory mandates and organisational best practices.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Restaurant Team Member
Zambrero
06.2012 - 01.2013
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Upsold items to paying customers, which helped to boost shift revenues.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared and served cold and hot beverages to customers
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Education
Higher School Certificate (HSC) -
Kogarah High School
09.2015
Skills
Problem-Solving
Order picking and processing
Computer Proficiency
Logistics Oversight
Workplace Safety
Customer Service
Follow-up skills
Administrative Support
Timeline
Warehouse Administrator
Allied Pinnacle
05.2022 - Current
Account Champion
Mainfreight
01.2019 - 03.2022
Line Operator
Allied Pinnacle
04.2017 - 06.2018
Team Member
Yoganic
12.2014 - 12.2016
Restaurant Team Member
Zambrero
06.2012 - 01.2013
Higher School Certificate (HSC) -
Kogarah High School
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